Alicia Sanchez
Gilbert,AZ
Summary
Resourceful Retail Manager with extensive experience in retail management and sales. Achieved operational excellence through strong leadership, relationship-building, and problem-solving skills. Focused on exceeding expectations in fast-paced environments while delivering exceptional customer service and fostering professional development.
Overview
11
11
years of professional experience
Work History
Operations Manager
CVS
Chandler, Arizona
04.2020 - Current
- Oversaw daily operations to ensure compliance with company policies and procedures.
- Supervised daily workflow of employees to enhance productivity and uphold quality standards.
- Built effective operational teams to fulfill process and production requirements.
- Managed inventory levels to maintain optimal stock availability and reduce waste.
- Coordinated scheduling for team members to align workforce availability with business demands.
- Delegated tasks to staff, establishing clear priorities and goals.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Review employee time cards to ensure correct time for daily hours, sick time and PTO. Submit time cards for payroll.
Store Manager
Sally’s Beauty Supply
Chandler, Arizona
01.2017 - 01.2020
- Managed daily store operations and ensured compliance with company policies.
- Trained and supervised team members to enhance customer service skills.
- Recruited, trained and supervised new employees.
- Created weekly work schedules for store personnel.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Monitored inventory levels and coordinated restocking of merchandise.
- Managed inventory tracking and conducted physical inventory counts to reduce loss.
- Developed and implemented visual merchandising strategies to improve product visibility and engage customers.
- Built relationships with key customers and stakeholders to expand business networks and identify new opportunities.
- Processed biweekly payroll for employees to ensure timely compensation.
Retail Associate
Sally’s Beauty Supply
Chandler, Arizona
01.2015 - 01.2017
- Guided customers in product selection and provided personalized beauty advice, enhancing overall shopping experience.
- Addressed customer inquiries and resolved issues promptly, ensuring high levels of customer satisfaction.
- Processed transactions accurately using point-of-sale systems.
- Processed returns and exchanges in line with company policies, fostering customer trust and loyalty.
Education
Diploma -
Chandler High School
Chandler, ArizonaSkills
- Problem solving
- Forecasting and scheduling
- Effective communication
- Team leadership
- Time management
- Operational efficiency
- Workflow optimization
- Retail operations management
- Customer service
- Training development
- Inventory management
References
Available Upon Request
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Operations Manager
CVS
04.2020 - Current
Store Manager
Sally’s Beauty Supply
01.2017 - 01.2020
Retail Associate
Sally’s Beauty Supply
01.2015 - 01.2017
Diploma -
Chandler High School