ALICIA SANTA ANA
Freeport,TX
Summary
Diligent professional with 15+ years of experience and proven knowledge of customer communications, contract compliance, and customer satisfaction. Aiming to leverage my skills to successfully fill the Entry-Level Position in a company where I can thrive.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Head Cashier
Home Depot
Lake Jackson, Texas
02.2024 - Current
- Supervised front-end cashiers and supported Home Depot customer checkout operations.
- Trained cashiers on register procedures, returns, and payment handling.
- Enforced cash drawer accuracy and secure money-handling procedures.
- Monitored self-checkout lanes and resolved register issues quickly.
- Coordinated break coverage and cashier assignments across front-end shifts.
Realtor
1st PLATINUM REALTY
Costa Mesa, California
05.2021 - 08.2026
- Guided buyers and sellers through residential transactions at full-service brokerage
- Prepared property listings, disclosures, and purchase contracts for client review
- Coordinated showings, open houses, and private appointments for home searches
- Negotiated terms between clients, lenders, and agents during contract stages
- Advised clients on financing options, property conditions, and closing steps
Assistant Manager
EVERGREEN FINANCIAL
VANCOUVER, WA
09.2011 - 07.2014
- Established and maintained relationships with individual or business customers, addressing and resolving issues to enhance customer satisfaction.
- Supervised and motivated staff, fostering a collaborative environment to enhance team performance.
- Examined, evaluated, and processed loan applications, ensuring compliance with regulatory standards and facilitating timely approvals.
- Oversee the flow of cash or financial instruments.
Education
BIOLA UNIVERSITY
LA MIRADA, CALIFORNIABiology
PORTLAND COMMUNITY COLLEGE
PORTLAND, OREGONSkills
- Cash handling procedures
- Regulatory compliance
- Team leadership
- Training management
- Microsoft Office proficiency
- Effective communication
- Microsoft Office proficiency
- Regulatory compliance
Certification
CA Real License #02145124
Timeline
Head Cashier
Home Depot
02.2024 - Current
Realtor
1st PLATINUM REALTY
05.2021 - 08.2026
Assistant Manager
EVERGREEN FINANCIAL
09.2011 - 07.2014
BIOLA UNIVERSITY
Biology
PORTLAND COMMUNITY COLLEGE