Alicia Santiago
Pontiac
Summary
Compassionate Medical Assistant with extensive experience of 19 years, skilled in phlebotomy and vital sign monitoring. Proven ability to enhance patient care through effective communication and collaboration with clinical teams, ensuring HIPAA compliance while optimizing clinic workflow and fostering patient trust. Fluent in Spanish, enhancing patient interactions.
Personable and compassionate candidate with strong communication skills and dedication to patient care. Understanding of medical terminology and proficiency with electronic health records enhances ability to support healthcare teams. Focused on providing quality patient experiences and contributing to efficient clinical operations.
Overview
3
3
years of professional experience
Work History
Medical Assistant
Honor Community Health
Pontiac, MI
09.2023 - 08.2025
- Assisted in patient intake, ensuring accurate collection of medical histories and insurance information.
- Supported clinical staff during examinations, preparing necessary instruments and maintaining sterile environments.
- Administered medications and vaccinations under supervision, adhering to safety protocols and guidelines.
- Managed scheduling of patient appointments, optimizing clinic workflow and reducing wait times.
- Conducted routine laboratory tests and processed specimens for analysis, contributing to timely diagnosis.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Medical Assistant
Kidz 1st Pediatrics
Rochester Hills, MI
07.2022 - 09.2023
- Educated patients on treatment plans and medication regimens, enhancing understanding and compliance.
- Maintained electronic health records with precision, ensuring data integrity and confidentiality standards were met.
- Collaborated with multidisciplinary teams to improve patient care processes and enhance service delivery.
- Performed medical records management, including filing, organizing and scanning documents.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
Education
No Degree - Nursing
Oakland Community CollegeCommunity College
Auburn Hills, MIHigh School Diploma -
Pontiac High School
Pontiac, MI06-1997
Skills
- Vital sign monitoring
- HIPAA compliance
- Phlebotomy
- Reliable team player
- Procedure assistance
- Compassionate
- Immunization administration
- Phlebotomy techniques
- Medical supply inventory
- Fluent in Spanish
- Laboratory maintenance
- Lab equipment calibration
Accomplishments
Currently attending Chamberlain University Nursing Program
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
Honor Community Health
09.2023 - 08.2025
Medical Assistant
Kidz 1st Pediatrics
07.2022 - 09.2023
No Degree - Nursing
Oakland Community CollegeCommunity College
High School Diploma -
Pontiac High School