ALICIA S. DAVIS
Atlanta,GA
Summary
A high energy, motivated and fast learner who has a developed skill set consistent with leadership abilities from experiences in the military and over twelve years of administrative support roles and responsibilities.
Results-driven leader with strong background in operational management and team development. Proven ability to implement strategic initiatives, enhance productivity, and adapt seamlessly to evolving challenges. Skilled in fostering collaboration and driving team performance to achieve organizational goals. Known for reliability, flexibility, and focus on delivering measurable outcomes.
Overview
18
18
years of professional experience
Work History
Insurance Agent
Primerica Financial Services
03.2020 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
Noncommissioned Officer in Charge, Executive Services
Headquarters Air Force Materiel Command
01.2015 - 01.2020
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Conducted thorough investigations into complex cases, leading to successful resolution of numerous high-profile incidents.
- Created and managed project plans, timelines and budgets.
- Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
United States Air Force
03.2007 - 01.2020
Noncommissioned Officer In Charge
Central Command
10.2017 - 04.2018
- Deployed to Central Command HQ; provided admin guidance and support to 10 divisions, 836 military and civilians in Joint Ops Directorate
- Oversaw daily operations, ensuring smooth execution of tasks and timely completion of projects.
- Fostered a positive work environment by cultivating strong relationships among team members and promoting open communication channels.
- Conducted thorough risk assessments for various operational scenarios, ensuring safety and mission success.
- Improved overall unit efficiency by implementing streamlined processes and procedures.
- Created front office continuity guide; imperative for AEF augmentees—training hours decreased by 50 percent
- Managed departmental budgets effectively, ensuring optimal allocation of resources for necessary equipment and training.
Noncommissioned Officer in Charge, Administration
374th Comptroller Squadron
01.2013 - 01.2015
- Leads Commander’s support staff; leaveweb, personnel Reliability Program and Duty Status Reporting Program Manager
- Tracked completion and is an important Air Force deterrence tool
- Mentored junior officers, providing guidance and support to foster professional development and career progression.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
- Improved department efficiency by streamlining and implementing policies and processes.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Education
BA - Organizational Management
Ashford University
09.2019
Professional Management Certification -
Community College of the Air Force
09.2019
AA - Information Resources Management
Community College of the Air Force
10.2016
Skills
- Customer follow-up
- Client needs analysis
- Asset protection expertise
- Multitasking
- Professionalism
- Reliability
- Team Leadership
- Adaptability
- Public Speaking
- Presentation Skills
- Conflict Resolution
Militarydeployments
- Special Operations Central Command, MacDill AFB, MacDill AFB, FL, 05/01/15, 10/31/15, Directed six theater missile notification exercises and notified seven outstations—clear and concise communication enabled personnel safety, Led 12-hour real-world Joint Operations center recall; contacted key Senior Leaders and drafted SOE briefsfacilitated Navy Seal member recovery
- Central Command, MacDill AFB, MacDill AFB, FL, 10/01/17, 04/30/18, Deployed to Central Command HQ; provided admin guidance and support to 10 divisions, 836 military and civilians in Joint Ops Directorate, Created front office continuity guide; imperative for AEF augmentees—training hours decreased by 50 percent
Professionalmilitaryeducationandtraining
- Non Commissioned Officer Academy (In Residence), 02/01/19
- Senior Enlisted Joint Professional Military Education One (E6-E7), 04/01/17
- Airman Leadership School (In Residence), 03/01/11
- Air Force Technical Training School, 04/01/07
- Air Force Basic Military Training, 03/01/07
Majorawardsanddecorations
- Joint Service Commendation Medal, 2018
- Air Force Commendation Medal, 2012
- Joint Service Achievement Medal, 2015
- Air Force Achievement Medal, 2011
- Air Force Commendation Medal, 2015
- Air Force Commendation Medal, 2010
- Air Force Commendation Medal, 2014
- Air Force Achievement Medal, 2010
Otherachievements
- NCO of the Year, 2018, A1 Manpower, Personal and Services Directorate, HQ Air Force Materiel Command, Wright Patterson AFB, Wright Patterson, OH
- NCO of the 4th Quarter, 2018, A1 Manpower, Personal and Services Directorate, HQ Air Force Materiel Command, Wright Patterson AFB, Wright Patterson, OH
- NCO of the 1st Quarter, 2018, Engineering and Technical Service Directorate, Air Force Lifecycle Management Center, Wright Patterson AFB, Wright Patterson, OH
- NCO of the 3rd Quarter, 2018, Engineering and Technical Services Directorate, Air Force Lifecycle Management Center, Wright Patterson AFB, Wright Patterson, OH
- 2012 Communications, Logistics and Supply Technician of the Quarter, 303rd Intelligence Squadron, Osan AB, Osan, Korea
- 2011 General John P. Jumper Award, Air Force Technical Applications Center, Patrick AFB, Patrick AFB, FL
- 2010 Senior Master Sergeant Margaret Francis Babour Military of the Year nominee, Air Force Technical Applications Center, Patrick AFB, Patrick AFB, FL
- 2010 Lance P. Sijan nominee, Air Force Technical Applications Center, Patrick AFB, Patrick AFB, FL
- 2009 Communication and Information Dominance, Air Force Technical Applications Center, Patrick AFB, Patrick AFB, FL
Militaryexperience
- Noncommissioned Officer in Charge, Executive Services, Headquarters Air Force Materiel Command, Manpower, Personnel and Services, Wright Patterson AFB, Wright Patterson, OH, 01/01/15, Present, Managed 1st-ever virtual directors call and 5 member team; linked three operating locations with HQ counterparts—30 civilians reorganized and the SES engaged with 381 members of staff, Spearheaded three Air Force Personnel Accountability and Assessment System notification drills; primary AFMC A1 liaison to unit control center. Ensured 381 members were notified and four dependents were safe
- Noncommissioned Officer in Charge, Administration, 374th Comptroller Squadron, Yokota Air Base, Yokota, Japan, 01/01/13, 01/31/15, Leads Commander’s support staff; leaveweb, personnel Reliability Program and Duty Status Reporting Program Manager, Managed Drug Demand Reduction Program; scheduled 50 tests. Tracked completion and is an important Air Force deterrence tool
- Noncommissioned Officer in Charge, Knowledge Operation Management, 303d Intelligence Squadron, Osan Air Base, Osan, Republic of Korea, 12/01/11, 12/31/12, Led eight member set-up team for Satellite System Review Panel for 100 plus Distinguished Visitors attended and lauded by the director for flawless execution, Identified 123 members that were overdue in chemical, biological, radiological, nuclear, and explosive materials (CBRNE) training; 60 percent scheduled and trained, 100% accountable, Researched cost and resources for Airman’s manuals; printed and distributed 190 for squadron members; saved $4k in group funds
- Postal Operations Technician, Air Force Technical Applications Center, Patrick AFB, Patrick AFB, Florida, 06/01/07, 12/31/11, Operates Air Force Technical Applications Center distribution office directly supporting 1,050 customers and 13 Detachments and Operating Locations, Managed $20k meter budget; tracked daily expenditure and compared with in-place trust account. Verified that the budget is used for official use only.
Accomplishments
Joint Service Commendation Medal 2018
NCO of the Year 2018, A1 Manpower, Personal and Services Directorate,
HQ Air Force Materiel Command, Wright Patterson AFB, OH
NCO of the 4th Quarter 2018 A1 Manpower, Personal and Services Directorate,
HQ Air Force Materiel Command, Wright Patterson AFB, OH
NCO of the 1st Quarter 2018 Engineering and Technical Service Directorate, Air Force Lifecycle Management Center, Wright Patterson AFB, OH
NCO of the 3rd Quarter 2018 Engineering and Technical Services Directorate, Air Force Lifecycle Management Center, Wright Patterson AFB, OH
Timeline
Insurance Agent
Primerica Financial Services
03.2020 - Current
Noncommissioned Officer In Charge
Central Command
10.2017 - 04.2018
Noncommissioned Officer in Charge, Executive Services
Headquarters Air Force Materiel Command
01.2015 - 01.2020
Noncommissioned Officer in Charge, Administration
374th Comptroller Squadron
01.2013 - 01.2015
United States Air Force
03.2007 - 01.2020
Professional Management Certification -
Community College of the Air Force
AA - Information Resources Management
Community College of the Air Force
BA - Organizational Management
Ashford University