Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Syndia Andrades

Syndia Andrades

Insurance Agent
Austin,TX

Summary

Proven Insurance Agent at Affordable Insurance Services of NC, adept in customer service and bilingual communication. Excelled in identifying client risks and enhancing policy renewals, significantly improving client satisfaction. Skilled in client relations and leads prospecting, consistently delivering results beyond expectations. Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions. Successful and seasoned Insurance agent with expertise in providing wide range of high-quality insurance solutions. Possesses deep knowledge of insurance industry with extensive experience assessing customer risk and providing tailored solutions to meet needs. Adept at building trust with clients, providing guidance and financial advice, and delivering outstanding service.

Overview

13
13
years of professional experience

Work History

Insurance Agent

Affordable Insurance Services of NC
03.2014 - 09.2024
  • Maintained high standards of customer service by building relationships with clients.
  • Identified potential risks in client businesses and recommended appropriate insurance coverage.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Responded to customer calls swiftly to resolve issues and answer questions
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates
  • Approached potential clients by using direct marketing mailings and phone contacts
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments
  • Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary

Waitress

Papas and Beer
Hendersonville, North Carolina
02.2012 - 12.2023
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Supported needs of customers - person wait staff who attended to specific needs of countless customers daily for Papas and Beer restaurant with social relevancy and intentionality

Education

Associate of Applied Science -

Blue Ridge Community College
Flat Rock, NC
05.2001 -

Skills

Customer Service

Customer follow-up

Client Relations

Leads Prospecting

Bilingual

Multi Task

Professionalism and Ethics

Problem-solving abilities

Call center experience

Critical Thinking

Computer Proficiency

Scheduling

Appointment Scheduling

Information Security

Paperwork Processing

Customer satisfaction measurement

Follow-up skills

Microsoft Outlook

Languages

Spanish
Native or Bilingual

Timeline

Insurance Agent

Affordable Insurance Services of NC
03.2014 - 09.2024

Waitress

Papas and Beer
02.2012 - 12.2023

Associate of Applied Science -

Blue Ridge Community College
05.2001 -

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Syndia AndradesInsurance Agent