Alicia Seels
North Charleston,SC
Summary
Proven track record in enhancing customer satisfaction and sales growth, notably with Walmart. Excelled in e-commerce strategy and promotional planning, leading to significant upselling opportunities. Demonstrated exceptional problem-solving and order fulfillment skills, achieving consistent performance goals. Skilled in cultivating strong client relationships and efficiently managing digital shopping inquiries.
Overview
17
17
years of professional experience
Work History
Digital Shopper
Walmart
06.2015 - 01.2024
- Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
- Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
- Tracked substitutions and informed customers of changes.
- Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.
Debt Recovery Specialist
Select Resource Group
06.2014 - 02.2015
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Used skip tracing and other techniques to locate debtors.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
Customer Account Representative
NCO Financial Services
05.2007 - 01.2014
- Increased client retention, consistently maintaining strong relationships with key accounts.
- Devised tactics to grow customer base and boost sales.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided comprehensive training to new hires on account management best practices, driving consistency in service delivery across the team.
- Developed customized solutions for clients to better meet their unique needs and preferences.
- Delivered exceptional support by coordinating resources across multiple departments to address client needs effectively.
Education
High School Diploma -
North Charleston High School
North Charleston, SCSkills
- Order Fulfillment
- E-commerce strategy
- Promotional planning
- Shipping logistics
- Online merchandising
- Product sourcing
- Goal-Oriented
- Call center experience
- Customer research
- Data entry proficiency
- Strong negotiation
- Client Retention Strategies
Timeline
Digital Shopper
Walmart
06.2015 - 01.2024
Debt Recovery Specialist
Select Resource Group
06.2014 - 02.2015
Customer Account Representative
NCO Financial Services
05.2007 - 01.2014
High School Diploma -
North Charleston High School