ALICIA SHELTON
Charlotte,NC
Summary
Dynamic professional with a proven track record in customer relations and billing management, notably at Spectrum. Excels in identifying client needs to drive sales and enhance service delivery. Demonstrated expertise in handling confidential paperwork and leveraging organizational skills to achieve and exceed targets. Adept at fostering professional relationships and achieving results through innovative strategies.
Overview
16
16
years of professional experience
Work History
Universal Fraud
Synchrony
Charlotte, NC
08.2024 - 11.2024
- Open closed claims on accounts
- Maintained confidentiality of client information at all times.
- Processing suspicious activity during transactions
- Conducted financial reviews of personal accounts with clients.
BUSINESS RETENTION SPECIALIST
Spectrum
Charlotte, NC
10.2020 - 04.2024
- Implemented Saving Accounts
- Upsold Products
- Managed and resolve billing needs
- Processed Payments
SALES REPRESENTATIVE
AT&T INC.
Charlotte, US
01.2013 - 06.2020
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities
- Implemented consultative sales techniques to generate revenues and exceed sales targets
- Provided customers with recommendations to promote brand effectiveness and product benefits
- Processed orders and answered customer questions, over phone to maximize customer service
- Developed innovative ways to sell AT&T products and services to customers
- Identified customers requests for payments, activations, upgrades and other services
SEASONAL BENEFITS VERIFICATION SPECIALIST
AEROTEK, LASH GROUP
US
11.2011 - 01.2013
- Verify medical benefits for patients to receive accurate billing & treatment regimens upon doctor's visits
- Thoroughly communicating cost share and benefits to provider for billing and treatment purposes
- Also adhere to HIPPA regulations
BUSINESS PHONE BANKER
AEROTEK, LASH GROUP
Charlotte, US
02.2011 - 08.2011
- Serviced small business accounts
- Conducted money transfers anywhere from $10,000 to $100,000
- Scheduled appointments for customers to conduct business with personal banker
CUSTOMER SERVICE ASSOCIATE/CASH REP
WAL-MART COMPANIES
Charlotte, US
01.2009 - 01.2011
- Responsible for providing exemplary customer service
- Successfully cross-trained in various departments
- Effectively maintained cash flow with no shrinkage
- Responsible for managing all the credit card and cash transactions in department store environment
CUSTOMER SERVICE ASSOCIATE/HR
HEWITT ASSOCIATES
Charlotte, US
- Provided employees with information regarding their employee Benefit Programs
- Handled high volumes of calls while achieving desirable handle times
- Cross-trained with other clients to meet business demands
- Administered HR policies and procedures
BLOCKBUSTER VIDEO-ASSISTANT MANAGER
HEWITT ASSOCIATES
Charlotte, US
- Responsible for team meeting store and corporate quotas
- Successfully complete all jobs by time requested
- Effectively managed paperwork and accuracy of store numbers
- Handled cash deposits and managed in store petty cash account
- Promoted to assistant manager in less than a year
Education
COMPLETED COURSEWORK TOWARDS DIPLOMA -
CENTRAL PIEDMONT
Skills
- Experience in handling confidential paperwork
- Good customer-relations background
- Benefits Billing
- Clients
- Customer-relations
- Customer service
- Organizational skills
- Public relations
Timeline
Universal Fraud
Synchrony
08.2024 - 11.2024
BUSINESS RETENTION SPECIALIST
Spectrum
10.2020 - 04.2024
SALES REPRESENTATIVE
AT&T INC.
01.2013 - 06.2020
SEASONAL BENEFITS VERIFICATION SPECIALIST
AEROTEK, LASH GROUP
11.2011 - 01.2013
BUSINESS PHONE BANKER
AEROTEK, LASH GROUP
02.2011 - 08.2011
CUSTOMER SERVICE ASSOCIATE/CASH REP
WAL-MART COMPANIES
01.2009 - 01.2011
CUSTOMER SERVICE ASSOCIATE/HR
HEWITT ASSOCIATES
BLOCKBUSTER VIDEO-ASSISTANT MANAGER
HEWITT ASSOCIATES
COMPLETED COURSEWORK TOWARDS DIPLOMA -
CENTRAL PIEDMONT