Alicia Shirato
Knoxville,TN
Summary
Highly organized, results driven leader with over 10 years of experience in fast-paced, change driven industries. Adept at project management, team leadership, communication, and problem solving. Passionate about education and growing others.
Overview
18
18
years of professional experience
Work History
Sr. In-House Sales Manager
Bluegreen Vacation Resorts
04.2022 - 08.2023
- Recruited, trained and mentored sales team members, offering continuous support for professional development
- Consistently outperformed budget, broke multiple site records for the day, month, and quarter
- Top in-house team in the Midwest multiple months
- Top 3 in-house team in the company multiple months
Sr. Sales Manager
Travel And Leisure
04.2021 - 04.2022
- Led cross-functional teams to successfully launch new products, ensuring timely market entry and optimal positioning within competitive landscapes.
- Developed a high-performing sales team through targeted recruitment, comprehensive training, and ongoing mentorship.
- Exceeded annual sales targets consistently by maintaining a proactive approach to lead generation and pipeline management.
- Implemented data-driven decision-making to optimize pricing strategies, yielding higher profit margins on key product lines.
- Re-built site post COVID from consistently under budget to regularly performing as the top site in the PAC 1.
- Operating as the Director of Sales, Proficient in budget planning, profit and loss, compensation plan design, SOP composition, navigating legal issues in a complicated time, as well as how to have an effective partnership with marketing and resort operations.
- Increased overall sales revenue by implementing effective sales strategies and building strong client relationships.
- Improved customer retention rates by delivering exceptional after-sales support and fostering long-term relationships with key accounts.
Director of Development/Learning Support Care
The Discovery Center of Springfield
08.2020 - 04.2021
- Presented well-researched fundraising strategies perfectly accentuating The Discovery School's mission, programs and goals
- Created relationships with businesses, community leaders and citizens through events to promote the company and add new donors and volunteers
- Licensed and launched a private STEM elementary school that recently won the STOP award and a million-dollar prize from Forbes and the Center for Education Reform
- Hired teachers, developed curriculum, created schedules, supervised instruction, created and implemented assessments for students and staff.
- Improved overall center performance by developing targeted plans for curriculum improvement and instructional support.
- Increased parent satisfaction by maintaining open lines of communication and providing regular updates on student progress.
- Collaborated with colleagues to develop new program initiatives that expanded learning opportunities for students.
- Promoted a positive learning environment by implementing behavior management techniques and fostering student accountability.
- Mentored teachers in best practices, enhancing instructional quality throughout the learning center.
- Facilitated partnerships with community organizations, extending enrichment opportunities beyond the classroom setting.
Senior Sales Manager
Wyndham Destinations
02.2020 - 08.2020
- See above job duties. Furloughed due to COVID.
Director of Donor Relations
The Discovery Center of Springfield
08.2019 - 02.2020
- Worked with volunteers to guide fundraising activities, managed finances and strategized with board members to innovate opportunities to attract new donors
- Developed projections for annual revenues, including donations, sales, grants, major events, sponsorships, and school admissions to support cash flow management
- Developed insightful fundraising materials for newsletters and websites to attract sponsorship opportunities
- Coordinated with prospective donors to receive corporate sponsorships and initiate matching gift campaigns to achieve funding goals
- Created online fundraising campaigns on GIveCampus and Cause Momentum, as well as social media platforms, offering insightful content designed to highlight organizational objectives and attract givers.
- Enhanced donor relationships by implementing personalized communication strategies and tailored stewardship plans.
- Increased major gift donations through targeted fundraising campaigns and engaging donor events.
- Implemented metrics-driven approach to monitor donor engagement levels, adjusting strategies as needed for optimal results.
- Provided strategic direction for all aspects of donor relations program, aligning efforts with overall organizational goals.
Area Sampler/Introductions Manager
Diamond Resorts International
12.2017 - 03.2019
- Standardized processes across all companies and upper-level management by implementing best practices and communicating guidelines
- Facilitated top talent awards by implementing employee recognition program
- Managed, recruited and trained 5 teams in Missouri
- Worked closely with upper-level corporate leadership to ensure company goals were met and surpassed on every level.
- Developed detailed project plans, including scope, timeline, budget, and resource requirements to ensure timely delivery of projects.
- Established strong relationships with clients, stakeholders, and team members to foster a collaborative work environment.
- Monitored progress of assigned projects through regular status updates and performance reports to stakeholders.
- Increased project success rate by implementing structured quality assurance procedures throughout the project lifecycle.
- Leveraged effective communication skills to resolve conflicts among team members and maintain focus on common goals.
- Delivered projects on time and within budget through proactive planning, risk assessment, and process improvements.
- Contributed to successful proposal writing efforts by defining clear objectives, deliverables, timelines, and budgets for potential clients.
Language Arts Teacher
Secondary Education, Springfield Public Schools
06.2005 - 08.2006
- Supervised students’ progress in acquiring CCSS skills
- Planned tests and assessment methods for checking students’ CCSS skills
- Combined various English teaching methods and techniques to help students improve their results
- Created a full curriculum according to state standards
- Maintained positive student-teacher relationship and cooperated with parents daily.
- Enhanced student comprehension by utilizing innovative teaching techniques and multimedia resources.
- Designed and implemented differentiated instruction to accommodate diverse learning needs and styles.
- Collaborated with colleagues to develop interdisciplinary units, promoting a more holistic understanding of language arts.
- Evaluated student progress and adjusted instructional strategies accordingly, leading to improved performance for struggling learners.
- Participated in ongoing professional development opportunities to stay current on best practices in language arts education.
- Promoted critical thinking skills through analytical writing assignments that encouraged students to synthesize information from multiple sources.
Education
Bachelor of Science - Language Arts Education
Missouri State University
Springfield, MO05.2005
MBA - Management
Missouri State University
Springfield, MO12.2023
No Degree - Educational Administration
Missouri State University
Springfield, MOSkills
- Project Planning
- Strategic Communication
- Critical Thinking
- Problem-Solving
- Analytical Thinking
- Flexible and Adaptable
- Decision-Making
- Change Management Expertise
Additional Information
- ACTIVITIES AND HONORS , Women Warriors of the Venues-Help numerous charitable causes. President's Club winner as a rep and as a manager in the same year. Top 10 Manager and rep in every previous position company wide. Achieved Platinum Sales awards every year and all Chairman's dinners.
Timeline
Sr. In-House Sales Manager
Bluegreen Vacation Resorts
04.2022 - 08.2023
Sr. Sales Manager
Travel And Leisure
04.2021 - 04.2022
Director of Development/Learning Support Care
The Discovery Center of Springfield
08.2020 - 04.2021
Senior Sales Manager
Wyndham Destinations
02.2020 - 08.2020
Director of Donor Relations
The Discovery Center of Springfield
08.2019 - 02.2020
Area Sampler/Introductions Manager
Diamond Resorts International
12.2017 - 03.2019
Language Arts Teacher
Secondary Education, Springfield Public Schools
06.2005 - 08.2006
Bachelor of Science - Language Arts Education
Missouri State University
MBA - Management
Missouri State University
No Degree - Educational Administration
Missouri State University
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