Alicia Silva Rice
Hayward,CA
Summary
Compassionate Medical Assistant with proven skills in patient care, communication, and multitasking. Experienced in managing electronic health records and coordinating patient referrals to enhance care delivery.
Overview
3
3
years of professional experience
Work History
Medical Assistant
Stanford
Palo Alto, CA
03.2024 - Current
- Assisted healthcare providers with patient examinations and procedures, ensuring smooth workflow in clinical settings.
- Coordinated patient scheduling and managed electronic health records, improving patient access to care.
- Monitored vital signs and recorded medical histories, contributing to accurate patient assessments by clinicians.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Trained new staff on clinical protocols and administrative procedures, promoting consistency in patient care delivery.
- Collaborated with multidisciplinary teams to streamline communication between departments, fostering a cohesive work environment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
Medical Assistant
CCCMA
Fremont, CA
12.2023 - 03.2024
- Administered vaccinations and performed basic laboratory tests, adhering to safety protocols and infection control standards.
- Implemented process improvements for inventory management of medical supplies, reducing waste and optimizing resources.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Monitored vital signs and recorded medical histories, contributing to accurate patient assessments by clinicians.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Medical Assistant
St Rose Executive Suites
Hayward, CA
08.2023 - 12.2023
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Processed insurance authorization requests efficiently, ensuring timely approvals for patient services.
- Collaborated with healthcare providers to gather necessary documentation for authorization submissions.
- Maintained up-to-date knowledge of insurance policies and regulations to ensure compliance during authorizations.
- Utilized electronic health record (EHR) systems to track and manage authorization requests effectively.
- Trained new team members on authorization protocols and best practices for efficiency and accuracy.
- Coordinated patient referrals ensuring timely communication and follow-up with healthcare providers.
- Streamlined referral processes, improving efficiency and reducing wait times for patients.
Education
Medical Assistant
Carrington College
San Leandro, CA08-2023
Skills
- HIPAA compliance
- Clinical: vital signs, patient care, medical terminology
- Administrative: Scheduling, insurance verification, referrals, billing & coding
- Systems: EPIC EMR, AthenaHealth Microsoft Word, Excel
- Core Strengths: Communication, multitasking, attention to detail, patient service
Timeline
Medical Assistant
Stanford
03.2024 - Current
Medical Assistant
CCCMA
12.2023 - 03.2024
Medical Assistant
St Rose Executive Suites
08.2023 - 12.2023
Medical Assistant
Carrington College