Summary
Overview
Work History
Education
Skills
Certification
Personal Information
References
Timeline
Generic

Alicia Sipriano

Dallas

Summary

Results-driven professional with over eight years of experience in sales management and customer service, consistently exceeding performance targets. Demonstrates adaptability to new challenges and environments, ensuring swift integration into diverse teams. Proven problem-solving skills complemented by a strong ability to build and maintain client relationships. Committed to enhancing team success and delivering measurable outcomes.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Licensed Insurance Agent

American Health Marketplace
Dallas
11.2023 - 05.2025
  • Identified opportunities for cross-selling additional policies to existing customers.
  • Built sustainable relationships with customer accounts through open communication.
  • Provided accurate and complete information using appropriate methods and tools.
  • Handled customer complaints, offering solutions within set time limits and ensuring follow-up.
  • Maintained records of customer interactions and processed customer accounts.
  • Adhered to established communication procedures and guidelines.
  • Enrolled clients into ACA plans through the marketplace.

Benefits Counselor

Mercer
Dallas
07.2023 - 10.2023
  • Executed enrollment of retirees into suitable insurance products, including health and dental plans.
  • Advised pre-Medicare eligible individuals through education and needs analysis for optimal plan selection.
  • Provided ongoing support post-enrollment to address inquiries regarding medical benefits.
  • Conducted outbound calls to arrange appointments and follow-up service interactions.
  • Utilized problem-solving skills and active listening to uncover customer needs and questions.
  • Achieved or surpassed monthly sales and service performance metrics.
  • Managed inbound service calls, delivering accurate information and resolving retiree issues.
  • Completed annual AHIP certification to maintain industry knowledge.

Claims Representative

State Farm Mutual Automobile Insurance Company
Richardson
02.2022 - 12.2022
  • Investigated and evaluated claims, negotiating settlements to achieve favorable outcomes.
  • Applied knowledge of policies, procedures, laws, and insurance regulations to assess coverage and liability.
  • Contacted customers through telephone, written correspondence, and electronic media for effective communication.
  • Managed workload efficiently using task-driven queues while multitasking in a fast-paced environment.
  • Supported customers with personalized interactions to enhance satisfaction and resolve issues.

Branch Manager

Baja Auto Insurance
Mesquite
12.2017 - 07.2019
  • Managed operations and productivity at insurance company to enhance efficiency.
  • Created and modified procedures and documents for policy management.
  • Identified and analyzed risks related to insurance policies.
  • Achieved target budgets while minimizing financial loss risk.
  • Directed information flow for claimants to streamline support.
  • Reviewed insurance policies for compliance and effectiveness.
  • Managed insurance data for accurate reporting and analysis.
  • Determined premium rates and assessed cash reserves for future benefit payments.

Education

License - Cosmetology

Remington College
Garland, TX
07.2016

High school Diploma -

Plano Senior High School
Plano, TX
07.2010

Skills

Interviewing and negotiation skills

  • Bilingual communication
  • Sales management and merchandising
  • Upselling techniques
  • Retail sales expertise
  • Microsoft Outlook proficiency
  • Front desk operations
  • Outbound calling strategies
  • Shift management
  • Customer service excellence
  • Cash handling practices
  • Insurance verification and billing
  • Makeup application techniques
  • Data entry accuracy

Certification

  • Life & Health Insurance License
  • Cosmetology License

Personal Information

Work Permit: Authorized to work in the US for any employer

References

References available upon request.

Timeline

Licensed Insurance Agent

American Health Marketplace
11.2023 - 05.2025

Benefits Counselor

Mercer
07.2023 - 10.2023

Claims Representative

State Farm Mutual Automobile Insurance Company
02.2022 - 12.2022

Branch Manager

Baja Auto Insurance
12.2017 - 07.2019

License - Cosmetology

Remington College

High school Diploma -

Plano Senior High School

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