Alicia Smith
Jacksonville,FL
Summary
Knowledgeable Fraud Analyst with proven track record in identifying and mitigating fraudulent activities. Leveraged advanced analytical skills to uncover complex fraud schemes and implement effective prevention strategies. Demonstrated expertise in data analysis and risk assessment, ensuring safety and integrity of financial transactions. Also to obtain a position that allows me to exercise and enhance my abilities to lead, resolve complex issues, and identify opportunities for improvement.
Overview
16
16
years of professional experience
Work History
KYC Operations Associate Analyst
CITI Bank USA
06.2022 - Current
- Completed daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Performed periodic reviews and reports on merchants to comply with rules, regulations and KYC requirements.
- Enhanced AML compliance by conducting thorough investigations and risk assessments on potential clients.
- Performed periodic reviews of existing customer profiles, ensuring accuracy and completeness of data for ongoing risk assessment purposes.
- Completed Outreach to and from clients on missing information or documents that are required to complete KYC case.
- Managed a high volume of client data, maintaining strict confidentiality and adhering to internal policies for information handling.
Customer Service Rep (Commercial Cards Fraud)
Citi Bank
09.2019 - 06.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Mitigated financial losses by promptly identifying and resolving cases of fraud.
- Assisted customers in taking appropriate measures to safeguard their accounts following instances of confirmed or suspected fraud events.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
Elite Fraud Ops Specialist
Citi Bank
06.2018 - 09.2019
- Provide world-class service and fraud protection to an elite portfolio of clients
- Review accounts to determine eligibility and/or assess risk
- Comprehend, determine and direct the specific verification and /or investigative procedures to be used in the processing of a customer's information
- Respond to customers via phone and/or written communications
- Regularly resolve highly complex customer situations
Costco Fraud Specialist
Citi Bank
07.2017 - 06.2018
- Responsible for preventing or minimizing potential fraud losses for the Costco Dept
- Review customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risks
- Resolve customer issues within the scope of existing service level agreements
- Determine existing fraud trends by analyzing accounts and transaction patterns
Customer Service Representative
Best Bet of Jacksonville
08.2010 - 07.2017
- To place and cash bets for customers with the best service I can provide possible
- Working with a bank with an excessive amount of money that is to add up at the end of the night
- Cashing checks, and cash advances and also IRS tickets
- Coached and mentored new employees with similar duties
- Sells programs to customers and balances money with amount of programs sold throughout the night
Human Resource Assistant
Best Bet of Orange Park
01.2009 - 07.2010
- Organized all incoming and outgoing mail
- Handled all incoming calls
- Assisted with filing, photocopying, and faxing
Crew Member
McDonald’s
07.2008 - 01.2009
- Greeted and assisted customers in a fast and friendly manner
- Handled money transactions and issue receipts
- Prepared, cleaned, and sanitized the food
Education
High School Diploma -
Frank H. Peterson
Jacksonville, FL01.2010
Skills
- Analyze and Research Issues
- Interpersonal skills
- Data Entry
- Verbal and written Communication
- Personable and Professional under pressure
- Success in quality, efficiency, and productivity
- Detailed Oriented
Timeline
KYC Operations Associate Analyst
CITI Bank USA
06.2022 - Current
Customer Service Rep (Commercial Cards Fraud)
Citi Bank
09.2019 - 06.2022
Elite Fraud Ops Specialist
Citi Bank
06.2018 - 09.2019
Costco Fraud Specialist
Citi Bank
07.2017 - 06.2018
Customer Service Representative
Best Bet of Jacksonville
08.2010 - 07.2017
Human Resource Assistant
Best Bet of Orange Park
01.2009 - 07.2010
Crew Member
McDonald’s
07.2008 - 01.2009
High School Diploma -
Frank H. Peterson
Similar Profiles
VIJAY KOLAVIJAY KOLA
Application Support Analyst at CITI Bank USAApplication Support Analyst at CITI Bank USA
Bhavani MalreddyBhavani Malreddy
Sr. Pega Developer at CITI Bank USASr. Pega Developer at CITI Bank USA
Allen PeterAllen Peter
Assistant Vice President at Citi BankAssistant Vice President at Citi Bank