Alicia Smith
Ardmore
Summary
Detail-oriented team lead with expertise in HR policy implementation, data accuracy, and conflict resolution. Proven track record in enhancing workflows and coordinating team activities to drive operational efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Document Acquisition Team Lead
Resolv Healthcare
08.2025 - Current
- Coordinated daily team activities to ensure efficient patient billing.
- Implemented process improvements to enhance workflow and reduce delays in service.
- Use various tools and processes to complete data migrations from different data sources
- Work with clients to understand their data requirements and develop data strategies to meet those requirements
- Collaborate with cross-functional teams to ensure data accuracy and consistency
Resident Assistant
Community Youth Services of Southern Oklahoma
06.2025 - Current
- Provided support and guidance to residents in daily activities and personal development.
- Facilitated conflict resolution among residents to promote a harmonious living environment.
- Monitored resident behavior, reporting concerns to ensure a secure atmosphere.
- Assisted in the implementation of safety protocols and emergency procedures for resident welfare.
- Abided by guidelines set forth by the Department of Human Services and Oklahoma Juvenile Affairs.
Human Resources Generalist
Dollar General Distribution Center
06.2023 - 03.2025
- Manage recruitment, interviews, and onboarding processes for exempt and non-exempt applicants.
- Proactively maintain policies and conduct exit interviews to manage workplace trends.
- Conduct investigations and formulate disciplinary actions.
- Adhere to state and federal employment laws, company policies, and record management requirements.
- Facilitate orientations, HR leadership training, and coordinate employee recognition.
- Manage timekeeping records and audit HR records for data integrity.
Human Resources Assistant
Dollar General Distribution Center
06.2022 - 06.2023
- Facilitated employee onboarding processes, ensuring seamless integration into company culture.
- Maintained accurate employee records using HRIS software for compliance and reporting purposes.
- Assisted in recruitment efforts by screening resumes and coordinating interview schedules.
- Managed employee inquiries regarding benefits, policies, and procedures with professionalism and clarity.
Administrative Assistant
Dollar General Distribution Center
03.2014 - 06.2022
- Performed weekly payroll function for all distribution center employees.
- Reviewed monthly budget reports, identify budget vs. actual variance, and participate in annual budgeting processes.
- Processed invoices through Coupa Procurement
- Prepared weekly and monthly reports for the distribution center and prepared all correspondence for DC Senior Director.
Education
Bachelor of Arts - Psychology
Southeastern Oklahoma State University
Durant, OK05-2022
Associate of Science - Psychology
Murray State College
Tishomingo, OK05-2020
Skills
- Attention to detail
- Conflict resolution
- HR policies implementation
- HRIS systems
- Employee onboarding
- Data entry
- Office administration
- Invoice processing
- Microsoft Office Suite
Accomplishments
Circle Of Excellence 2022
Certification
CPR/AED
Timeline
Document Acquisition Team Lead
Resolv Healthcare
08.2025 - Current
Resident Assistant
Community Youth Services of Southern Oklahoma
06.2025 - Current
Human Resources Generalist
Dollar General Distribution Center
06.2023 - 03.2025
Human Resources Assistant
Dollar General Distribution Center
06.2022 - 06.2023
Administrative Assistant
Dollar General Distribution Center
03.2014 - 06.2022
Bachelor of Arts - Psychology
Southeastern Oklahoma State University
Associate of Science - Psychology
Murray State College
Trainings
Trust-Based Relational Intervention