Alicia Smith
Service One
Omaha
29
years of professional experience
Results-driven Customer Care Manager with 27 years in customer service and leadership. Progressed through roles from telemarketing to management, delivering exceptional service quality and team performance. Expertise in customer interaction, issue resolution, and achieving sales and satisfaction targets. Committed to enhancing customer relations and operational efficiency.
Work History
Customer Care Manager
29 Years 5 Months- Directed customer service operations, expertly resolving escalated customer issues.
- Orchestrated call center teams, significantly enhancing service quality and operational efficiency.
- Achieved performance targets for sales, customer satisfaction, and team productivity, contributing to overall team success.
- Advanced through roles from Outbound Telemarketer to Customer Care Manager, gaining comprehensive expertise in customer care operations.
- Accelerated from an entry-level telemarketing position to a supervisory role, demonstrating consistent high performance.
- Interfaced with customers to provide product and service information, resolving inquiries and concerns to enhance customer experience.
Education
High School Diploma
Skills
Customer relations
Sales support
Schedule management
Team management
Staff oversight
Training and mentoring
Team building
Conflict resolution
Timeline
Customer Care Manager
Service One
02.1997 - CurrentRead More
High School
High School Diploma
Read More