Alicia Stewart
Austin,TX
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Customer Service Representative
IRS
01.2001 - 03.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Student
CyberTex Institute Of Technology
08.2023 - 06.2024
Hardware and software troubleshooting. Operating systems (Windows, Linux, macOS). Mobile devices and operating systems. Virtualization and cloud computing.
Education
No Degree - Information Technology
Cybertex Institute of Technology
Austin, TX05.2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Certification
- CompTIA A+ Technician
Timeline
Student
CyberTex Institute Of Technology
08.2023 - 06.2024
Customer Service Representative
IRS
01.2001 - 03.2023
No Degree - Information Technology
Cybertex Institute of Technology