Alicia Cavara
West Chester,PA
Summary
Determined professional known for working hard to determine risk levels. A well-spoken Fraud Analyst promoting exemplary talents in reviewing accounts and identifying issues.
Overview
2025
2025
years of professional experience
Work History
Fraud Prevention Analyst
QVC
08.2018 - Current
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Used multiple resources to verify customer information and actively capture frauds while conversing via live calls.
Regional Manager
MaidPro
01.2018 - 05.2021
- Recruited new talent and managed brand image to exceed performance and expand company.
- Reduced turnover rate by enhancing training, motivation and engagement strategies with all employees.
- Held monthly meetings with employees to identify techniques and weaknesses that enhanced customer care and built individual strength in all employees.
Manager - PT Sales Lead
Aeropostale
- Effectively presented information to customers and responded to questions.
- Resolved customer issues quickly which led to increased sales to meet quotas.
- Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
Education
Bachelor of Arts - Theatre
Westminster College
New Wilmington, PA05.2009
High School Diploma -
Bishop Shanahan High School
Downingtown, PA06.2005
Skills
- Analytical skills
- Recording Data
- Catering to customer needs and requests
- Inbound and Outbound Calling
- Key holder experience
- Organization
- Customer Service
Reading, writing, singing, crochet, walking, movies, music
I'm mostly a loner and quite like it that way. I'm constantly in my head and often think ahead (i.e. future goals/ambitions). Most of my hobbies are different and/or creative forms of de-stressing myself. I have many interests and hobbies but prefer to keep some a mystery. One cool fact about me: I wrote a children's chapter book with an old friend and it's listed on Amazon.
Timeline
Fraud Prevention Analyst
QVC
08.2018 - Current
Regional Manager
MaidPro
01.2018 - 05.2021
Manager - PT Sales Lead
Aeropostale
Bachelor of Arts - Theatre
Westminster College
High School Diploma -
Bishop Shanahan High School
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