Alicia Tena
Belen,NM
Summary
Proven leader and adept customer service professional with a history at Lowes Home Centers, where I excelled in resolving customer complaints and enhancing loyalty. Skilled in problem-solving and critical thinking, I significantly improved service quality and efficiency. My expertise in customer relations and money handling drives operational excellence and fosters a positive work environment.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Lowes Home Centers
10.2017 - 04.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Assistant Manager
Panda Express Restaurant Group
03.2007 - 05.2010
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
GED -
Albuquerque High School
Albuquerque, NMSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Customer Relations
- Complaint Handling
- Money handling abilities
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Lowes Home Centers
10.2017 - 04.2019
Assistant Manager
Panda Express Restaurant Group
03.2007 - 05.2010
GED -
Albuquerque High School