Alicia T. Ford
Baker,LA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Patient Access Representative
Ochsner Health System -Cardiology
03.2018 - Current
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Streamlined patient registration processes by implementing efficient data collection methods.
Patient Access Representative
Ochsner Health System
11.2005 - 03.2018
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service through active listening skills, and understanding patient needs.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Patient Access Representative
Ochsner Health System
04.2001 - 08.2002
- Greeted and assisted patients by verifying identity
- Manged Hospital Equipment
- Maintained a safe environment for patients and staff
Education
High School Diploma -
Alcee Fortier High School
New Orleans, LA05.1996
Skills
- Insurance Verification
- Multitasking and Organization
- Customer Service
- Appointment Scheduling
- Phone and Email Etiquette
- Patient Registration
- Multi-Line Telephone Systems
- Schedule Coordination
- HIPAA Compliance
Timeline
Patient Access Representative
Ochsner Health System -Cardiology
03.2018 - Current
Patient Access Representative
Ochsner Health System
11.2005 - 03.2018
Patient Access Representative
Ochsner Health System
04.2001 - 08.2002
High School Diploma -
Alcee Fortier High School
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