Alicia Thomas
Union,SC
Summary
Compassionate and detail-oriented healthcare professional with experience supporting patients, maintaining accurate documentation, communicating with patients and healthcare teams, and protecting confidential information.
Certified Medical Assistant and Certified Nursing Assistant with strong organizational, customer service, and communication skills.
Experienced in maintaining patient records, following HIPAA requirements, documenting observations, and providing professional assistance in healthcare settings. Seeking to transition these transferable skills into a Patient Access Representative role.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Nursing Office Assistant
Dorman High School
Spartanburg, South Carolina
03.2025 - Current
- Facilitated patient and student check-in process, ensuring welcoming environment and delivering professional, courteous service.
- Answer incoming telephone calls and assist with questions or direct calls to the appropriate staff.
- Enter and update patient information accurately in the office system.
- Maintain accurate records and documentation with strong attention to detail.
- Communicate professionally with patients, families, staff, and healthcare professionals.
- Protect confidential information and follow HIPAA and privacy requirements.
- Monitored patient needs and communicated relevant information promptly to appropriate staff, enhancing overall patient experience.
CNA/Unit Secretary
White Oak at Northgrove
Spartanburg, South Carolina
09.2018 - 03.2025
- Answered phones, routed messages, and supported nurses, residents, and family members.
- Answered phone calls to provide assistance, information, and medical personnel access.
- Greeted visitors and patients in a courteous and friendly manner.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
- Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
Education
Union County High
Union, SCSkills
- Patient Check-In & Check-OutPatient Information/Data Entry
Telephone & Front-Desk Communication
Customer Service
Healthcare Documentation
HIPAA & Patient Confidentiality
Medical Terminology
Record Keeping
Team Collaboration
Attention to Detail
Professional Communication
Time Management
Certification
- Nha Medical Assistant 2026
- Nha Nursing Assistant
Timeline
Nursing Office Assistant
Dorman High School
03.2025 - Current
CNA/Unit Secretary
White Oak at Northgrove
09.2018 - 03.2025
Union County High