Alicia Tinajero
Weslaco,TX
Summary
Motivated individual with a proven track record at Aldo Shoes, excelling in associate coaching and performance management. Adept at team building, I fostered a high-performing environment, enhancing customer engagement and satisfaction. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
6
6
years of professional experience
Work History
Sales Lead
Aldo Shoes
10.2019 - 03.2025
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Trained, coached, and mentored new sales associates for maximum performance.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Kept detailed records of daily activities through online customer database.
Clerk
Mirasoles Adult Daycare
06.2019 - 06.2020
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Utilized office management software to record and track customer information.
Education
Bachelor of Science - Mathematics
The University of Texas Rio Grande Valley
Edinburg, TX05-2025
Skills
- Associate coaching
- Performance management
- Team building
- Hospitality and accommodation
- Sales analytics
Languages
Spanish
Professional Working
Timeline
Sales Lead
Aldo Shoes
10.2019 - 03.2025
Clerk
Mirasoles Adult Daycare
06.2019 - 06.2020
Bachelor of Science - Mathematics
The University of Texas Rio Grande Valley
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