Brianna Caler
Brewer
Summary
Dynamic sales lead with a proven track record at Dick's Sporting Goods, excelling in relationship selling and team building. Expert in cross-selling techniques and associate coaching, I enhanced customer engagement and satisfaction through tailored strategies. Committed to fostering professional growth, I effectively resolved inquiries, ensuring loyalty and repeat business.
Overview
4
4
years of professional experience
Work History
Sales Lead
Dick's Sporting Goods
10.2023 - Current
- Trained and mentored new staff on product knowledge and customer service techniques.
- Enhanced customer engagement by implementing tailored sales strategies and promotions.
- Resolved customer inquiries and complaints effectively, ensuring high levels of satisfaction and loyalty.
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
Server
Brookside Inn Restaurant
08.2021 - 10.2023
- Delivered exceptional customer service, ensuring satisfaction and enhancing dining experiences.
- Collaborated with kitchen staff to expedite food orders and optimize workflow efficiency.
- Managed multiple tables simultaneously, maintaining high attention to detail and accuracy.
- Assisted in training new servers on menu knowledge and company policies.
Education
No Degree - Radiology
Eastern Maine Community College
Bangor, ME06-2027
High School Diploma -
Hodgdon Middle High School
Hodgdon ME06-2023
Skills
- Cross-selling techniques
- Stockroom management
- Sales planning
- Lead generation
- Relationship selling
- Team building
- Associate coaching
- Problem-solving abilities
Timeline
Sales Lead
Dick's Sporting Goods
10.2023 - Current
Server
Brookside Inn Restaurant
08.2021 - 10.2023
No Degree - Radiology
Eastern Maine Community College
High School Diploma -
Hodgdon Middle High School