Haylie Torrey
Meridian,ID
Summary
Customer-focused professional with experience in high-volume service environments, known for creating positive, supportive experiences and building strong rapport with diverse customers. Skilled in problem-solving, communication, and team collaboration, with a proven ability to handle complex situations calmly and professionally. Reliable, adaptable, and motivated, with a strong work ethic and a passion for helping people feel supported and valued.
Overview
2026
2026
years of professional experience
Work History
Sales Lead
American Eagle Outfitters, Inc
Meridian, ID
02.2024 - Current
- Led and motivated a team of associates to deliver exceptional customer service while consistently meeting and exceeding daily sales goals
- Supported store operations by opening and closing the store, managing cash handling, and ensuring company policies were followed
- Assisted with visual merchandising to maintain brand presentation, seasonal displays, and floor sets
- Trained new hires on POS systems, customer engagement, and company expectations to ensure a smooth onboarding process
- Maintained a fast-paced, positive work environment while multitasking during high-traffic periods
Lead Technical Support Specialist
Apple Boise Towne Square
Boise, ID
03.2023 - 05.2024
- Delivered expert technical support for Apple devices, diagnosing and resolving hardware and software issues for iPhone, iPad, Mac, and accessories
- Provided personalized customer service by clearly explaining technical solutions in an approachable, easy-to-understand way
- Built trust and rapport with customers by actively listening to concerns and recommending effective, tailored solutions
- Managed high-volume service appointments efficiently while maintaining accuracy and attention to detail
Shop Manager
Stella's Ice Cream
Eagle, ID
04.2022 - 03.2023
- Managed daily store operations, including opening and closing procedures, cash handling, and shift scheduling
- Handled customer concerns and resolved issues professionally to maintain high satisfaction levels
- Maintained cleanliness, food safety, and health code standards in a fast-paced environment
- Balanced multiple responsibilities during high-volume periods while maintaining accuracy and efficiency
Member Experience Associate
Planet Fitness
Wichita, KS
03.2021 - 04.2022
- Delivered friendly, high-quality customer service by greeting members, answering questions, and resolving concerns
- Assisted with member check-ins, memberships, and basic administrative tasks at the front desk
- Maintained a clean, safe, and welcoming gym environment in line with Planet Fitness standards
- Promoted a positive, inclusive atmosphere by upholding the Judgement Free Zone values
Senior Customer Specialist
CarMax
Meridian, ID
2019 - 09.2020
- Delivered exceptional customer service by guiding customers through vehicle purchases, financing options, and post-sale support
- Acted as a senior team resource by mentoring new associates and supporting daily floor operations
- Resolved complex customer concerns professionally while ensuring compliance with companies policies and procedures
- Collaborated with sales and operations teams to create a smooth, transparent, and positive customer experience
Education
Bachelor of Science - Social Work
Boise State University
Boise, ID06-2030
High School Diploma -
Ridgevue High School
Nampa, ID05-2020
Skills
- Sales closing
- Merchandise flow
- Associate coaching
- Sales program creation
- Sales analytics
- Performance management
Timeline
Sales Lead
American Eagle Outfitters, Inc
02.2024 - Current
Lead Technical Support Specialist
Apple Boise Towne Square
03.2023 - 05.2024
Shop Manager
Stella's Ice Cream
04.2022 - 03.2023
Member Experience Associate
Planet Fitness
03.2021 - 04.2022
Senior Customer Specialist
CarMax
2019 - 09.2020
Bachelor of Science - Social Work
Boise State University
High School Diploma -
Ridgevue High School