Alicia Turcotte
PAWTUCKET,RI
Summary
Confident hard-working and determined. With over sixteen years of customer service manageable experience. Resourceful leader who is motivated and committed to helping others. Team player capable of performing in fast paced work environments. Enjoys expanded knowledge to learn new concepts.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Coz Club Leader
Pawtucket School Department
02.2023 - Current
- Enhanced club member engagement by organizing regular events and activities tailored to their interests.
- Established clear communication channels between members, staff, and leadership to keep everyone informed about important updates.
- Ensured the club''s mission and values were reflected in its programming
Medical Assistant
Sacred Heart Senior Daycare
06.2019 - 05.2023
- Took care of 10-15 patients. General assistance for basic and advanced needs each day
- Manage supplies and restocked inventory to promote optimal availability for patient care
- Able to maintain professionalim while interacting with clients and family.
Medical Assistant
Fruithill Senior Daycare
03.2017 - 06.2019
- Supervises Senior Companions Volunteers
- Monitors Patience vital signs, including BS levels in 02 Saturation.
- Helps the clients to take their scheduled medications, including insulin Injections.
- Helps with direct care of the clients.
Food Pantry Volunteer
Blackstone Valley Community Health Care
08.2016 - 09.2016
- Sorted, stocked and organized shelves with food for easy access by other volunteers.
- Assisted in food distribution for increased community reach and support.
- Enhanced pantry efficiency by organizing food items and maintaining a clean workspace.
- Collaborated with other volunteers to create efficient sorting and distribution processes.
Unemployment
Stay At Home Mom
06.2010 - 08.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Assistant Manager
Dr. Doolittle Pets and More
04.2009 - 06.2010
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Blackjack/Craps Dealer
Suncoast Casino
09.2004 - 03.2009
- Demonstrated advanced multitasking abilities by simultaneously managing multiple aspects of gameplay while engaging with customers at all times.
- Contributed to a positive work environment by supporting colleagues during busy periods or when additional assistance was needed at other tables.
- Worked efficiently under pressure during peak hours to accommodate high volumes of players without compromising game quality or customer service standards.
- Enhanced player experience by providing excellent customer service and maintaining a friendly atmosphere at the craps table.
District Supervisor
Dominos's Pizza
07.1994 - 06.2004
- Managed three stores with 30 mile radius and evaluated over 80 employees
- Assistant in recruiting pyron and training of new employees
- Administrative personal performance evaluation and improvement plans
- Ensure all company policies and procedures were being met for corporate inspections.
- Motivate staff to achieve sales target and promotions increase sales by 10% for ten consecutive weeks
Education
GED -
Community College of RI
Lincoln, RI06.1995
Skills
- Customer Service Excellence
- Conflict Resolution
- Time Management
- Communication Skills
- Positive attitude
Certification
MedicalAssistance Certification
Timeline
Coz Club Leader
Pawtucket School Department
02.2023 - Current
Medical Assistant
Sacred Heart Senior Daycare
06.2019 - 05.2023
Medical Assistant
Fruithill Senior Daycare
03.2017 - 06.2019
Food Pantry Volunteer
Blackstone Valley Community Health Care
08.2016 - 09.2016
Unemployment
Stay At Home Mom
06.2010 - 08.2016
Assistant Manager
Dr. Doolittle Pets and More
04.2009 - 06.2010
Blackjack/Craps Dealer
Suncoast Casino
09.2004 - 03.2009
District Supervisor
Dominos's Pizza
07.1994 - 06.2004
GED -
Community College of RI
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