Alicia Valdez
Groves,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Bar Manager
Reel Cajun Seafood Restaurant and Bar
2017.10 - Current
- Assist guests with any questions or concerns
- Inventory control/ Order beer and liquor
- Lead team members in the front of the house
- Write checks and make bank runs as needed
- Count registers and fill out paperwork for the morning shift
- Bartend and wait tables as needed.
Legal Secretary
Jay Tanzen Law Firm
2016.10 - 2017.12
- Answer phones
- Assist the attorney
- Type legal documents
- Collect payment from clients
- Organize client files and keep office tidy.
Bartender
Good Times Pub
2008.06 - 2017.08
- Mix drinks
- Customer relations
- Cashier
- Answer phones
- End of shift bookkeeping
- Inventory control.
Front Desk Clerk
Gator Country
2008.03 - 2008.06
- Park Relations
- Work gift shop
- Help with tours
- Answer phones
- Help restaurant bar get set up.
Bartender
Sherlock's Baker St. Pub and Grill
2006.01 - 2008.03
- Mix drinks
- Serve food
- Customer relations
- Cashier.
Waitress/bartender
Handlebar and Grill
2003.07 - 2006.01
- Mix drinks
- Serve food
- Customer relations
- Cashier.
Telephone Operator
Spherion
2003.01 - 2003.07
- Answer phones
- Handle customer inquiries
- Adjust customer bills and accounts
- Start new accounts.
Education
Nail Technician
Academy of Hair Design
Beaumont, TX2 years in Paralegal Studies -
Lamar State College
Port Arthur, TX05.2011
Skills
- Inventory management (10+ years)
- Restaurant Management (7 years)
- Bartending (10+ years)
- QuickBooks (1 year)
- Legal Research (1 year)
- Public Relations (10+ years)
- Team Leadership
- Staff Training
Certification
- TABC Certification
- Food Handler Certification
Personal Information
Title: Customer Service Representative
References
Tony Nguyen- boss for 16 years, business owner Reel Cajun Seafood (409)293-2788
Jill Stevenson- friend and former coworker, manager Riverside Grill (409)365-8922
Jamme Jerdee- friend, driver Acadian Ambulance (409)679-8367
Linda Garlaska- friend and former coworker, manager Dylan's (409)540-8375
Timeline
Bar Manager
Reel Cajun Seafood Restaurant and Bar
2017.10 - Current
Legal Secretary
Jay Tanzen Law Firm
2016.10 - 2017.12
Bartender
Good Times Pub
2008.06 - 2017.08
Front Desk Clerk
Gator Country
2008.03 - 2008.06
Bartender
Sherlock's Baker St. Pub and Grill
2006.01 - 2008.03
Waitress/bartender
Handlebar and Grill
2003.07 - 2006.01
Telephone Operator
Spherion
2003.01 - 2003.07
Nail Technician
Academy of Hair Design
2 years in Paralegal Studies -
Lamar State College
- TABC Certification
- Food Handler Certification
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