Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alicia Vargas

Tigard ,Or

Summary

Dynamic professional with extensive experience at Aarons Sale and Lease, excelling in customer service and conflict resolution. Proven track record in enhancing brand awareness and implementing employee recognition programs. Adept at inventory management and fostering team collaboration, consistently delivering high-quality service and driving organizational success.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

Lowes Home Improvment
Tigard, OR
06.2023 - 12.2024
  • measure and cut blinds to precise measures according to customers need
  • even though I got hired to be in the home decor, I also learned other departments such as, paint, hardware, tools, cashier, customer service (returns)
  • greeted and opened accounts for customers for the "mylowesrewards"
  • helped open and stock products and used ballymore and other tools to reach to the top shelves of stocking

General Manager

Aarons Sale and Lease
Beaverton, OR
03.2010 - 05.2020
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Developed marketing strategies designed to increase brand awareness within target markets.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • I started as a customer service representative, moved to a sales manager, then to an accounts manager, and finally to general manager.
  • Managed the Woodburn, and then got transferred to the Beaverton location.

Education

High School Diploma -

Tigard High School
Tigard, OR
06-2006

Skills

  • Customer service
  • Point of sale
  • Inventory management
  • Product knowledge
  • Sales support
  • Customer relationship management
  • Effective communication
  • Conflict resolution
  • Employee training
  • Team collaboration
  • Time management
  • Problem solving
  • Data entry
  • Data collection
  • Key holder experience
  • Customer relations
  • Strong teamwork
  • Money handling
  • Team development
  • Credit card payment processing
  • Problem resolution
  • Researching
  • Scheduling
  • Warranty service
  • High-energy attitude
  • Positive and professional
  • Punctuality and reliability
  • Lead generation
  • Service upselling
  • Adaptability and flexibility
  • Tracking complaints
  • Verbal and written communication

Languages

English
Professional
Spanish
Professional

Timeline

Customer Service Representative

Lowes Home Improvment
06.2023 - 12.2024

General Manager

Aarons Sale and Lease
03.2010 - 05.2020

High School Diploma -

Tigard High School
Alicia Vargas