Alicia Vasquez
Austin
Summary
Dynamic professional with extensive experience at US Farathane, excelling in production planning and customer service. Proven ability to optimize inventory management and enhance supply chain efficiency. Skilled in ERP systems and data analysis, fostering team collaboration to achieve production goals and exceed customer expectations.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
US Farathane
Georgetown
03.2024 - Current
- Assisted customers by providing accurate product information and support.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders and managed returns using company software systems.
- Trained new staff on customer service protocols and system navigation.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Master Production Scheduler
US Farathane
Georgetown
03.2024 - Current
- Developed production schedules based on customer demand and inventory levels.
- Managed supply chain logistics to ensure timely delivery of materials.
- Communicated updates to stakeholders regarding production timelines and changes.
- Utilized MRP system to create accurate forecasts of finished goods requirements.
- Evaluated new product requests from customers and incorporated them into the master schedule when appropriate.
- Reviewed capacity utilization figures regularly to assess whether additional resources were needed during peak seasons or times of increased demand.
Production Planner
MDC Precision
Austin
02.2021 - 01.2024
- Analyzed inventory levels to maintain optimal stock for production demands.
- Communicated with cross-functional teams to align production goals and resources.
- Adjusted production plans based on changing customer orders and priorities.
- Coordinated with production teammates to determine scheduling and conflict resolutions.
- Developed and maintained production schedules to meet customer demands.
- Analyzed data from various sources such as sales orders, forecasts, inventories. to create accurate production plans.
Material Coordinator
Ultra Clean Technology
Austin
01.2018 - 01.2021
- Coordinated material movement between departments to ensure timely availability.
- Managed inventory levels using ERP systems for accurate stock tracking.
- Assisted in preparing materials for production schedules and forecasts.
- Collaborated with cross-functional teams to streamline supply chain processes.
- Stored material in designated areas to ensure stock rotation and efficient retrieval.
Education
Associate of Applied Science - Logistics And Supply Chain Management
Austin Community College
Austin, TX05-2026
High School Diploma -
San Marcos High School
San Marcos, TX06-2014
Skills
- Customer service
- Inventory management
- Production planning
- ERP systems
- Data analysis
- Supply chain management
- Team collaboration
Affiliations
- Competitive long-distance runner; regularly train for half marathons and have placed in several local and regional running events, demonstrating discipline, goal orientation, and perseverance
Timeline
Customer Service Representative
US Farathane
03.2024 - Current
Master Production Scheduler
US Farathane
03.2024 - Current
Production Planner
MDC Precision
02.2021 - 01.2024
Material Coordinator
Ultra Clean Technology
01.2018 - 01.2021
Associate of Applied Science - Logistics And Supply Chain Management
Austin Community College
High School Diploma -
San Marcos High School
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