Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alicia Vazquez

Coaldale,PA

Summary

Dynamic Assistant Manager with over 15 years of experience in team leadership and customer service. Proven track record in training, orienting new hires, and implementing effective team-building strategies to enhance performance and exceed business goals.

Overview

15
15
years of professional experience

Work History

Assistant Manager

Boyers Food Market
Lansford, Pennsylvania
08.2010 - Current
  • Oversaw team scheduling to maintain adequate coverage during peak hours.
  • Implemented promotional displays to enhance product visibility and sales.
  • Handled customer inquiries and resolved issues to ensure satisfaction.
  • Collaborated with management on employee performance evaluations and feedback sessions.
  • Managed customer service inquiries and complaints in a timely manner.
  • Maintained up-to-date knowledge of company products and services.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Assigned work and monitored performance of project personnel.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Trained new employees on customer service and store policies effectively.
  • document missed clock-ins and PTO in timekeeping

Medical Coder

Lehigh Valley Hospital and Health Network
Allentown, Pennsylvania
01.2023 - 12.2023
  • Assigned appropriate codes based on ICD-10 and CPT guidelines for billing purposes.
  • Reviewed medical records for accurate coding compliance and documentation standards.
  • Verified proper coding, sequencing of diagnoses, and accuracy of procedures.
  • Added modifiers as appropriate, coded narrative diagnoses and verified diagnoses.

Education

Associate of Arts - Business Administration

McCann School of Business & Technology
PA
10-2015

High School Diploma -

Panther Valley High School
Pennsylvania
06-2009

Skills

  • Customer service
  • Team leadership
  • Time management
  • Staff supervision
  • Orientating and training
  • Team building
  • Problem-solving
  • Employee scheduling
  • Recruiting and interviewing
  • Workplace safety compliance
  • Goal setting
  • Task delegation

Timeline

Medical Coder

Lehigh Valley Hospital and Health Network
01.2023 - 12.2023

Assistant Manager

Boyers Food Market
08.2010 - Current

Associate of Arts - Business Administration

McCann School of Business & Technology

High School Diploma -

Panther Valley High School

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