Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Alicia Velazquez

Tustin,CA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

2025
2025
years of professional experience

Work History

Customer Service Representative

State Farm
Irvine, CA
03/01/15 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Mentored new employees on procedures and policies to maximize team performance.

Server

Haute Cakes Cafe
Newport Beach, CA
09.2021 - 07.2023
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Responded efficiently to guest inquiries and complaints in a professional manner.

Team Member

McDonald's
Tustin, CA
01.2012 - 01.2015
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Operated cash registers to process payments from customers.
  • Maintained a clean and organized work area throughout shift.

Education

GED -

Orange Coast College
Costa Mesa, CA

High School Diploma -

Tustin High School
Tustin, CA
06.2013

Skills

  • Problem-Solving Abilities
  • Customer Relations
  • Positive and Professional
  • Sales Expertise
  • Inbound and Outbound Calling
  • Complaint Resolution

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Server

Haute Cakes Cafe
09.2021 - 07.2023

Team Member

McDonald's
01.2012 - 01.2015

GED -

Orange Coast College

High School Diploma -

Tustin High School

Customer Service Representative

State Farm
03/01/15 - Current
Alicia Velazquez