Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Alicia Videau

Ponchatoula,LA

Summary

I am a dedicated and skilled Licensed Practical Nurse (LPN) candidate with expertise in med-surg care, medical office administration, and patient advocacy. Strong background in healthcare operations, medical billing and coding, and assisting individuals with special needs. Adept at using electronic medical records (EMR) systems, managing administrative tasks, and providing high-quality patient care. I have excellent communication and organizational abilities, ensuring efficient team collaboration and patient satisfaction

Overview

9
9
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Credit Care 360
01.2022 - 04.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

CNA

Live Oak Nursing Center
12.2014 - 08.2021
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Assisted patients with daily living activities, promoting independence and dignity.

Assistant Store Manager

Dollar General Store
10.2019 - 06.2020
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Created and maintained safe and secure work environments for employees.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Behavior Technician

Center for Autism and Related Disorders, Inc
03.2018 - 04.2019
  • Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
  • Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
  • Enhanced client progress by implementing individualized behavior intervention plans.
  • Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
  • Developed and implemented reinforcement systems to encourage positive behaviors.
  • Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
  • Worked as part of collaborative team to address changing needs of children and families.

CSR/ FRAMER

HOBBY LOBBY
10.2016 - 03.2017
  • Assisted customers with frame purchases to enhance satisfaction.
    Sorted and stocked items efficiently to maintain organization.
    Placed orders accurately to ensure timely product availability.
    Built and framed artwork to meet customer specifications.
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.

Education

Certificate - Practical Nursing

Compass Career College
Hammond, La
05-2025

Certificate - Medical Billing And Coding

Compass Career College
Hammond, LA
10.2018

GED -

East Iberville School
Saint Gabriel, LA
01-2009

Skills

    Monitoring vital signs

  • Clinical judgment expertise

    • Catheter insertion and maintenance

  • Immunization protocols
  • Health promotion initiatives
  • Preventive health strategies
  • Quality improvement processes
  • Geriatric patient care
  • Ethical nursing practices
  • Long-term healthcare solutions
  • Maternity health services
  • Disease prevention tactics
  • Mental health support
  • Pediatric health services
  • Pharmacological knowledge
  • Rehabilitation assistance
  • Understanding pathophysiology
  • Oxygen therapy administration
  • Fluid balance assessment
  • Postoperative patient support
  • Comprehensive patient education
  • Collaborative teamwork skills
  • Effective verbal and written communication
  • Personal caregiving skills
  • Nursing assessment techniques
  • Pain management assessment
  • Facilitating activities of daily living (ADLs)
  • Compassionate communication approaches
  • Infection control protocols
  • Wound management techniques
  • Compliance with HIPAA regulations
  • Work planning and prioritization skills

Certification

  • CNA - Certified Nurse Assistant 06/26
  • RBT - Registered Behavior Technician

Languages

English
Native or Bilingual

Timeline

Administrative Assistant

Credit Care 360
01.2022 - 04.2024

Assistant Store Manager

Dollar General Store
10.2019 - 06.2020

Behavior Technician

Center for Autism and Related Disorders, Inc
03.2018 - 04.2019

CSR/ FRAMER

HOBBY LOBBY
10.2016 - 03.2017

CNA

Live Oak Nursing Center
12.2014 - 08.2021

Certificate - Practical Nursing

Compass Career College

Certificate - Medical Billing And Coding

Compass Career College

GED -

East Iberville School

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Alicia Videau