Alicia Villarreal
Victoria,TX
Summary
Experienced Key Holder Supervisor with a proven track record in overseeing daily operations, managing employees, and ensuring customer satisfaction. Strong leadership skills demonstrated through effective problem-solving and decision-making. Consistently boosted revenue growth and operational efficiency in past positions. Skilled in implementing productivity-enhancing strategies and fostering team cohesion for overall success.
Overview
20
20
years of professional experience
Work History
Key Holder Supervisor
TJX Companies
Victoria, TX
10.2012 - Current
- Recruited, interviewed and trained new key holders.
- Helped Train Assistant and Store Managers to help support the district.
- Monitored store performance and identified areas for improvement.
- Tracked sales data to ensure accurate inventory levels.
- Coordinated with other departments to ensure smooth operations.
- Ensured compliance with all company policies and procedures.
- Resolved customer complaints in a timely manner.
- Provided employees with feedback on job performance.
- Performed daily cash management duties including deposits, audits.
- Analyzed weekly sales reports to identify trends or issues.
- Implemented loss prevention measures to protect against theft and fraud.
- Managed employee attendance records and monitored adherence to policy.
- Assisted customers in locating products throughout the store.
- Supervised cashiers during peak hours of operation.
- Supported the Store Manager in daily operations activities as needed.
- Created promotional displays that increased visibility of merchandise.
- Assisted in general housekeeping to maintain store image.
- Protected store assets by assisting with audits, routine cycle counts and physical inventory.
- Collaborated with management to determine key tasks and delegate to staff members.
- Handled customer inquiries and complaints with professionalism and patience.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained, managed and motivated employees to promote professional skill development.
- Used Point of Sale register system to complete transactions.
- Processed credit card payments and counted back change and currency with accuracy rate.
Auditor
RGIS Inventory Services
Corpus Christi, Texas
10.2007 - 04.2011
- Interacted regularly with clients to discuss audit progress, findings, and recommendations.
- Ensured timely completion of all assigned tasks within set deadlines.
- Conducted periodic inventories and physical counts of product supplies.
- Coordinated cycle counts and year-end inventory counts, ensuring compliance with policies.
- Coordinated physical and digital inventory audits.
- Assessed job sites to determine work needed.
Sales Associate
Circle K
Phoenix, AZ
06.2005 - 07.2007
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat shoppers
Gate Agent
Mesa Airlines
Phoenix, Arizona
02.2007 - 06.2007
- Greeted customers in a friendly and professional manner.
- Provided assistance with ticketing, baggage handling, and boarding procedures.
- Assigned seating to passengers based on availability and preferences.
- Processed payments for tickets, baggage fees, and other services.
- Verified identification of travelers before allowing them to board the plane.
- Answered customer inquiries regarding flight schedules, destinations, fares, and regulations.
- Ensured compliance with safety regulations by performing pre-flight inspections of aircrafts cabin areas.
- Communicated important information to passengers regarding delays or cancellations due to weather or mechanical issues.
- Performed administrative duties such as filing paperwork or entering data into computer systems.
- Assisted disabled passengers or those requiring special attention during their travel experience.
- Resolved customer complaints in an efficient manner while adhering to company policies.
- Inspected passenger documents prior to issuing boarding passes and checked for accuracy of flight details.
- Conducted security checks at gates according to TSA guidelines.
- Printed itineraries and tickets for passengers each day.
Education
Associate of Science - Computer Networking And Security
High-Tech Institute
Phoenix, AZAssociate of Arts - Business Management
Victoria College
Victoria, TX05-2018
Skills
- Store operations
- Opening and closing coordination
- Customer Service Management
- Drawer counting
- Store recovery processes
- Bank Deposits
- Customer Service
- Employee oversight
- Front end operations
- Team member development
- Cash Handling
- Task Delegation
- Daily Reporting
- Resource Allocation
- Store Mentor and Trainer
Timeline
Key Holder Supervisor
TJX Companies
10.2012 - Current
Auditor
RGIS Inventory Services
10.2007 - 04.2011
Gate Agent
Mesa Airlines
02.2007 - 06.2007
Sales Associate
Circle K
06.2005 - 07.2007
Associate of Science - Computer Networking And Security
High-Tech Institute
Associate of Arts - Business Management
Victoria College