Open To Work
Alicia Wagner Trent
Wake Forest University - Office of the University Registrar
Clemmons,NC
Work Preference
Job Search Status:
Open to work
Desired start date:
Open to discussion
Desired Job Title
Associate RegistrarRegistrar
Work Type
Full Time
20
years of professional experience
A dedicated academic professional with expertise in overseeing student registration and academic record management. Proficient in handling confidential information and ensuring compliance with institutional policies. Known for strong collaborative skills and delivering consistent, high-quality results.
Work History
1 Year 6 Months
02.2025 - Current
1 Year 6 Months
Associate University Registrar, Curriculum, Graduation, and Transfer
Wake Forest University - Office of the University Registrar | Winston-Salem, NC
02.2025 - Current
- Manage staff engaged in coordinating graduation and transfer.
- Serve on Curriculum Committee, provide policy guidance to departments, and maintain curriculum information in Banner and Workday for accurate academic records.
- Configure and manage the University’s degree audit system (DegreeWorks and Workday’s Academic Progress Report).
- Serve on the Curriculum Committee, act as a resource for departments in providing policy guidance, and maintain curriculum information in Banner and Workday.
- Reviewed candidates for graduation, processed degree conferral, and awarded Latin honors and departmental honors to recognize academic achievement.
- Serve on the Committee on Academic Affairs and prepare the Academic Calendars.
2 Years 4 Months
09.2022 - 01.2025
2 Years 4 Months
Assistant Registrar for Academic Records - Curriculum Support
Wake Forest University - Office of the University Registrar | Winston-Salem, NC
09.2022 - 01.2025
- Reviewed training materials and led in-person training sessions to enhance staff knowledge on multiple topics.
- Configured and tested the Academic Progress Report to ensure accurate tracking of student progress.
- Identified and resolved conversion issues for curriculum and student records to improve data integrity.
- Serve on the Training Team by reviewing training materials and leading in-person training on multiple topics.
2 Years 11 Months
09.2019 - 08.2022
2 Years 11 Months
Business Intelligence Analyst
Winston-Salem State University – Office of Information Technology | Winston-Salem, NC
09.2019 - 08.2022
- Develop new reports in WebFOCUS and administer the application to enhance data accessibility.
- Support implementation of Faculty Load and Compensation in Banner to streamline faculty management processes.
- Oversee technical operations of EAB systems including Navigate, Academic Planning, and Academic Performance Solutions to ensure optimal system performance.
- Assist with implementing Banner 9 SSB by managing configurations for the Student and General Modules and handling navigation through Web Tailor.
1 Year 4 Months
05.2018 - 09.2019
1 Year 4 Months
Records and Systems Analyst/Assistant Registrar
UNC School of the Arts - Office of the Registrar | Winston-Salem, NC
05.2018 - 09.2019
- Migrated all reports from WebFOCUS to Argos and generated additional reports.
- Updated student records by processing transfer evaluations for all college-level students to ensure accuracy and compliance.
- Implement and manage Banner Proxy functionality in Banner Self-Service.
- Make updates to student records including processing transfer evaluations for all college-level students.
- Managed start-of-term setup, registration processes, and online graduation applications in Banner to facilitate smooth student transitions.
2 Years 1 Month
11.2015 - 12.2017
2 Years 1 Month
Records Analyst
UNC Charlotte - Office of the Registrar | Charlotte, NC
11.2015 - 12.2017
- Updated student records to reflect accurate grade changes and withdrawals, ensuring compliance with institutional policies.
- Evaluate and process transfer credit for continuing and readmitted students.
- Developed and documented a streamlined process for managing readmission applications, enhancing efficiency for returning students.
- Led the implementation of AdmissionPros software to convert our paper readmission application to an online process as well as create documentation for the maintenance of the software.
- Assist with the testing and updating documentation for the upgrade from Banner 8 to Banner 9.
- Supported updates to Banner and managed exceptions during DegreeWorks implementation, contributing to system accuracy and reliability.
2 Years 11 Months
07.2012 - 06.2015
2 Years 11 Months
Assistant Registrar for Records
UNC Charlotte - Office of the Registrar | Charlotte, NC
07.2012 - 06.2015
- Supervised three full-time employees in records area, overseeing records updates, readmission of former students, transfer credit, tuition surcharge, and NCAA compliance.
- Process updates to student records such as grade changes, transient study forms, and academic petitions.
- Assist with the creation, testing, and implementation of new online functionality within the Records area including a new grade change system and online academic petition system to replace paper processes.
- Managed end-of-term processing for each semester, including updating and running reports, soliciting missing grades, and completing additional related duties.
- Developed AutoHotkey scripts to automate processes, enhancing efficiency across all office areas.
9 Months
10.2011 - 07.2012
9 Months
Administrative Support Specialist
UNC Charlotte - Office of the Registrar | Charlotte, NC
10.2011 - 07.2012
- Assisted students with inquiries at front service counter, main telephone line, and email, enhancing student support experience.
- Submitted degree and enrollment verifications through National Student Clearinghouse, ensuring accurate and timely processing.
- Managed updates to student records such as grade changes
4 Years 10 Months
07.2006 - 05.2011
4 Years 10 Months
Assistant Director of Admissions
Radford University – Office of Admissions | Radford, VA
07.2006 - 05.2011
- Review applications of prospective students and make admission decisions.
- Oversaw implementation of Xtender and scanned materials for matriculated students, enhancing document management.
- Responsible for organizing off-campus yield events in the spring for newly admitted students.
- Co-coordinate the scholarship competition for potential recipients of Presidential scholarships.
- Marketed University to prospective students at college fairs and school visits, increasing engagement and interest.
- Process transfer evaluations for admitted transfer students and help maintain the articulation database.
- Organized off-campus yield events in the spring for newly admitted students.
- Managed the scholarship competition for potential recipients of Presidential scholarships.
- Act as web content editor for the Admissions office website.
Education
Master of Science - Information Technology and Management
UNC Greensboro | Greensboro, NC | 12-2021
GPA: 3.97
Graduate Certificate - Information Technology Development
UNC Greensboro | Greensboro, NC | 12-2019
GPA: 3.92
Bachelor of Science - Mathematics Education
Radford University | Radford, VA | 05-2005
- Graduated as a Highlander Scholar by completing the entire honors program.
- GPA: 3.69 (Cum Laude)
Skills
Curriculum management
Records management
FERPA compliance
Degree auditing and graduation management
Process improvement
Analytical problem-solving
Strong organizational skills
Relationship building
PROFESSIONAL PRESENTATIONS
- Presented at VACRAO’s Annual Conference on getting more involved in professional organizations
- Presented at a Registrar Drive-In workshop at UNC Charlotte on being efficient in daily processing using AutoHotkey
- Presented at CACRAO’s Annual Conference on Mastering Excel
PROFESSIONAL DEVELOPMENT
Completed the Truist Emerging Leaders Certification program through UNC Greensboro
Completed the Leadership and Character Certificate program through Wake Forest University
Former Member of Virginia Association of Collegiate Registrars and Admissions Officers (VACRAO)
- Chaired New Counselor Workshop Committee
- Coordinated a week of the Virginia Tour sponsored by VACRAO and a college fair on Radford University’s campus
- Served on Nominations and Auditing Committee
Member of The Carolinas Association of Collegiate Registrars and Admissions Officers (CACRAO)
- Member at Large on the Executive Committee (Parliamentarian)
- Served on the Program Committee for the Annual Meeting and the Registrar’s Committee
Member of Mensa and served as Area Coordinator for the New River Valley area and Treasurer for the Thomas Jefferson Mensa chapter
HONORS AND AWARDS
Recognized by Who’s Who Among American Colleges and Universities, Member of Beta Gamma Sigma, International Business Honor Society, Recipient of a Bryan School Academic Excellence Medal at UNCG, Member of Omicron Delta Kappa, a national leadership honorary, Member of Kappa Mu Epsilon, a national mathematics honorary, Member of the National Society of Collegiate Scholars, Honorary member of Alpha Sigma Lambda for my dedication to serving the adult student population at UNC Charlotte
Timeline
Associate University Registrar, Curriculum, Graduation, and Transfer
Wake Forest University - Office of the University Registrar
02.2025 - CurrentRead more
Assistant Registrar for Academic Records - Curriculum Support
Wake Forest University - Office of the University Registrar
09.2022 - 01.2025Read more
Business Intelligence Analyst
Winston-Salem State University – Office of Information Technology
09.2019 - 08.2022Read more
Records and Systems Analyst/Assistant Registrar
UNC School of the Arts - Office of the Registrar
05.2018 - 09.2019Read more
Records Analyst
UNC Charlotte - Office of the Registrar
11.2015 - 12.2017Read more
Assistant Registrar for Records
UNC Charlotte - Office of the Registrar
07.2012 - 06.2015Read more
Administrative Support Specialist
UNC Charlotte - Office of the Registrar
10.2011 - 07.2012Read more
Assistant Director of Admissions
Radford University – Office of Admissions
07.2006 - 05.2011Read more
Radford University - Bachelor of Science, Mathematics Education
Read more
UNC Greensboro - Graduate Certificate, Information Technology Development
Read more
UNC Greensboro - Master of Science, Information Technology and Management
Read more