Alicia Wallace
Miamisburg,OH
Summary
Motivated individual seeking a challenging position that allows an opportunity for expansion and growth.
Overview
6
6
years of professional experience
Work History
Targeted Case Manager
Protea Behavioral Health Counseling
10.2023 - 10.2024
- Complete Needs Assessments
- Complete Service Plan
- Create long and short-term goals with client.
- Access all resources available to the client
- Assist client with obtaining basic daily living skills
- Document progress in Best Notes\NexGen
Chaplain
Buckeye Hospice and Palliative Care
08.2023 - 08.2024
- Provided spiritual and emotional support to patients, families, and staff in a compassionate and empathetic manner
- Conducted religious services and rituals according to the beliefs and practices of individuals or groups
- Collaborated with community organizations to provide resources for patients' spiritual needs outside of the hospital setting
Employee Relations Manager
Home Instead Senior Care
05.2021 - 08.2022
- Manage, train and coach 200 plus caregivers
- Teach and monitor CPR and other yearly or quarterly trainings for compliance purposes
Care/Schedule Manager
Interim Health Care
07.2020 - 05.2021
- Maintain scheduling to ensure proper client care
- Maintain clear communication with staff, clients and field agents
- Maintain billing for Medicaid
- Increased revenue by 30%
Care Manager
All Ways Caring Homecare
10.2018 - 08.2020
- Manage employees to ensure exceptional service
- Maintain Scheduling to provide quality care
- Maintain billing
- Perform HR duties such as processing payroll
- Assisted with increase of revenue over 50%
Education
Bachelor's - Addiction Counseling
Indiana Wesleyan University
05.2015
Associates - Criminal Justice
Indiana Wesleyan University
Louisville, KY01.2011
Skills
- Customer Service
- Microsoft Office
- Case Management
- Records management
- Recruiting
- Performance Management
- Human Resources Management
- Employee Orientation
- Training
Founder of Non-Profit Organization #Saved2Serve4Christ, A Community Assistance Organization
The purpose of Saved2Serve is to access resources for those in need of any type within the community. Our goal is to help rebuild lives and communities by helping everyone and anyone in need.
Timeline
Targeted Case Manager
Protea Behavioral Health Counseling
10.2023 - 10.2024
Chaplain
Buckeye Hospice and Palliative Care
08.2023 - 08.2024
Employee Relations Manager
Home Instead Senior Care
05.2021 - 08.2022
Care/Schedule Manager
Interim Health Care
07.2020 - 05.2021
Care Manager
All Ways Caring Homecare
10.2018 - 08.2020
Associates - Criminal Justice
Indiana Wesleyan University
Bachelor's - Addiction Counseling
Indiana Wesleyan University