Alicia Wallace
Miamisburg,OH
Summary
Dynamic professional with extensive expertise in case management and employee relations at Home Instead Senior Care, consistently enhancing service quality and driving revenue growth exceeding 50%
Overview
6
6
years of professional experience
Work History
Targeted Case Manager
Protea Behavioral Health Counseling
Louisville, KY
10.2023 - 10.2024
- Complete Needs Assessments
- Complete Service Plan
- Create long and short-term goals with client.
- Access all resources available to the client
- Assist client with obtaining basic daily living skills
- Document progress in Best Notes\NexGen
Chaplain
Buckeye Hospice and Palliative Care
Miamisburg, OH
08.2023 - 08.2024
- Provided spiritual and emotional support to patients, families, and staff in a compassionate and empathetic manner
- Conducted religious services and rituals according to the beliefs and practices of individuals or groups
- Collaborated with community organizations to provide resources for patients' spiritual needs outside of the hospital setting
Employee Relations Manager
Home Instead Senior Care
Louisville, KY
05.2021 - 08.2022
- Manage, train and coach 200 plus caregivers
- Teach and monitor CPR and other yearly or quarterly trainings for compliance purposes
Care/Schedule Manager
interim Health CarE
Louisville, KY
07.2020 - 05.2021
- Maintain scheduling to ensure proper client care
- Maintain clear communication with staff, clients and field agents
- Maintain billing for Medicaid
- Increased revenue by 30%
Care Manager
All ways Caring homecare
Louisville, KY
10.2018 - 08.2020
- Manage employees to ensure exceptional service
- Maintain Scheduling to provide quality care
- Maintain billing
- Perform HR duties such as processing payroll
- Assisted with increase of revenue over 50%
Education
Bachelor's - Addiction Counseling
Indiana Wesleyan University
Louisville, KY05.2015
Associates - Criminal Justice
Indiana Wesleyan University
Louisville, KY01.2011
Skills
- Customer service
- Microsoft Office proficiency
- Records management
- Recruiting and onboarding
- Performance management
- Human resources strategy
- Employee training
Timeline
Targeted Case Manager
Protea Behavioral Health Counseling
10.2023 - 10.2024
Chaplain
Buckeye Hospice and Palliative Care
08.2023 - 08.2024
Employee Relations Manager
Home Instead Senior Care
05.2021 - 08.2022
Care/Schedule Manager
interim Health CarE
07.2020 - 05.2021
Care Manager
All ways Caring homecare
10.2018 - 08.2020
Bachelor's - Addiction Counseling
Indiana Wesleyan University
Associates - Criminal Justice
Indiana Wesleyan University