Alicia Webb
Houston,TX
Summary
Results-driven administrative professional with expertise in customer service and office management. Proven track record of consistently meeting and exceeding expectations. Skilled in providing specialized services with background as Special Service Representative. Demonstrated ability to manage high-volume customer inquiries, solve complex problems and provide innovative solutions. Strengths include strong communication skills, problem-solving abilities and commitment to superior customer service. Made significant impact in previous roles by improving customer satisfaction and promoting positive brand image.
Overview
8
8
years of professional experience
Work History
Special Service Representative
Safelite Auto Glass
Houston, TX
04.2023 - Current
- Assisted customers with inquiries, orders and complaints in a timely manner.
- Entered data into the computer system accurately to ensure proper billing and shipments.
- Worked closely with other departments to resolve difficult customer cases.
- Maintained high-quality customer relations using telephone and email channels
- Adhered to company regulations while managing customer issues
- Performed verification of customer accounts and ensured data accuracy.
Enrollment Coordinator
Foresight Mental Health
10.2021 - 10.2022
- Delegating tasks to appropriate team members
- Overseeing acceptable insurance, Atenanet trained for claims
- Communicating with members about provider availability, schedules, and benefits
- Enforcing HIPAA laws and policies, regarding patient/provider sessions
- Deescalating upset/stressed patients issues and problem
General Manager
Sonic Drive In
03.2020 - 09.2021
- Established operating standards, sales, and profits
- Managed production, labor control, food cost, marketing and customer satisfaction
- Scheduling of crew, inventory records, managing shift effectively
- Following policies for cash and security
- Resolved complaints
Operations Coordinator
Jan-Pro of Houston
12.2016 - 03.2020
- Scheduling of franchise walkthroughs and special services, including training
- Improve operational systems, increase effectiveness and efficiency of support systems
- Analyze statistics and compiled accurate reports
- Tracking of warehouse inventory and outside operations reps
- Maintain an orderly office workflow according to priorities
Education
Bachelors in Business Administration -
Tarleton/Texas A&M
10.2024
Associate of Applied Science - General Studies
Central Texas College
01.2006
Skills
- Inventory Systems Expert
- MS Suite Advanced
- 50 WPM typing skills
- 10 key by sight
- Data processing and entry
- Customer Service
- Expert Conflict management
- Business negotiation
- Clear Verbal Communication
- Textual Analysis Skills
- Responsive to Evolving Challenges
- Federally facilitated marketplace subject matter
- Coverage and Authorizations
Timeline
Special Service Representative
Safelite Auto Glass
04.2023 - Current
Enrollment Coordinator
Foresight Mental Health
10.2021 - 10.2022
General Manager
Sonic Drive In
03.2020 - 09.2021
Operations Coordinator
Jan-Pro of Houston
12.2016 - 03.2020
Bachelors in Business Administration -
Tarleton/Texas A&M
Associate of Applied Science - General Studies
Central Texas College