Paige Leach
Shell Federal Credit Union
Kemah,TX
5
years of professional experience
Detail-oriented representative skilled in time management and multitasking. Developed strategies to reduce response times and improve service delivery, ensuring high-quality customer experiences.
Work History
Special Service Representative
3 Years 1 Month- Assisted members with account inquiries and transaction processing, ensuring timely resolutions.
- Provided support for loan applications, guiding members through documentation requirements.
- Maintained accurate member records in the database, enhancing data integrity and retrieval efficiency.
- Educated members on credit union products and services, promoting informed decision-making.
- Resolved member complaints by identifying root causes and implementing effective solutions.
- Trained new staff on operational procedures and customer service best practices, fostering a knowledgeable team environment.
- Analyzed feedback from member interactions to recommend enhancements in service delivery strategies.
- Provided expert guidance to clients navigating complex transactions or service options, leading to successful outcomes.
- Assisted in the training and onboarding of new employees, ensuring consistent delivery of quality service across the team.
- Promoted a positive company image by providing exceptional customer service and assistance with inquiries.
- Managed high-volume calls, maintaining calm and professional demeanor during peak times of operation.
- Reduced response times for customer inquiries, implementing organized tracking systems for incoming requests.
- Forecasted potential challenges and proactively implemented strategies to address them, ensuring smooth operations and minimal disruption for clients.
Team Trainer
1 Year 10 Months- Developed training materials to enhance team performance and customer service standards.
- Facilitated daily training sessions, promoting effective communication and teamwork among staff.
- Assisted in onboarding new employees, ensuring seamless integration into team culture and operations.
- Evaluated trainee progress, providing constructive feedback to support skill development and confidence.
- Coordinated with management to identify training needs and implement targeted improvement strategies.
- Mentored team members, fostering a collaborative environment that encouraged knowledge sharing and growth.
- Implemented best practices for customer interactions, contributing to improved satisfaction ratings and repeat business.
- Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Cross-trained existing employees to maximize team agility and performance.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Delivered feedback to decision-makers regarding employee performance and training needs.
Education
High School Diploma
Skills
Strong work ethic
Stress tolerance
Performance tracking
Problem-solving
Time management
Multitasking and organization
Verbal and written communication
Money handling
Relationship building
Customer relations
Computer proficiency
Complaint handling
Timeline
Special Service Representative
Shell Federal Credit Union
04.2022 - 05.2025Read More
Team Trainer
Chick Fill A
06.2020 - 04.2022Read More
Deer Park High School
High School Diploma
Read More