Anthony Vazquez
Saint Cloud
Summary
Empathetic, Team Player, seeking an entry-level position within a community-based
organization. Excellent written and verbal communication skills, energetic, creative, and willing
to learn and understand service to the community. Provide a positive role model, leadership, and strong customer service. Exceptional at meeting challenges and
exceeding clients expectations while demonstrating a high level of professionalism. Superior
work ethics with excellent communication, multitasking, and ability to prioritize.
Overview
5
5
years of professional experience
Work History
Special Service Representative
Safelite Auto Glass
07.2024 - Current
- Increased client retention by proactively identifying potential issues and offering effective solutions.
- Streamlined communication between departments, ensuring accurate and up-to-date information for clients.
- Promoted a positive company image by providing exceptional customer service and assistance with inquiries.
- Managed high-volume calls, maintaining a calm and professional demeanor during peak operation times.
- Exceeded performance targets consistently, receiving recognition from management for outstanding achievements.
- Developed strong relationships with key customers, serving as their primary point of contact for support needs.
- Maintained comprehensive knowledge of products and services to assist clients with inquiries effectively.
Hub Driver
O'Reilly Auto Parts
09.2023 - 07.2024
- Assisted in loading/unloading processes for safe transportation of goods without damages or loss.
- Conducted safety inspections on vehicles regularly, minimizing downtime due to maintenance issues.
- Mentored new hires on best practices in driving techniques, safety protocols, and efficient route planning strategies that align with company goals and objectives.
- Coordinated with fellow drivers to optimize route coverage during peak periods or high-volume demands.
- Maintained accurate records, updating inventory and tracking systems accordingly.
- Improved delivery efficiency by streamlining routes and optimizing vehicle loadout.
- Navigated through traffic efficiently using GPS devices and local knowledge of roadways.
Delivery Specialist
Prime Lightning Logisitics
02.2022 - 09.2023
- Resolved customer complaints professionally, demonstrating empathy while finding solutions that met their expectations.
- Enhanced customer satisfaction by providing timely and accurate deliveries, and maintaining a friendly demeanor.
- Adapted to changing schedules or routes as needed, demonstrating flexibility in meeting client needs under tight deadlines.
- Provided exceptional customer service through clear communication with clients regarding delivery times and special requests.
- Coordinated consistent on-time deliveries of damage-free goods.
Utility Locator
USIC Locating Services
09.2021 - 01.2022
- Reviewed maps and blueprints to identify locations for and sizes of underground utilities
- Enhanced safety by accurately identifying and marking underground utility lines.
- Provided training to new employees on proper techniques for utility locating practices.
- Demonstrated adaptability by completing assignments under various weather conditions and terrain challenges.
- Actively responded to emergencies pertaining to illegal digging and excavation accidents.
- Improved efficiency with prompt response to locate requests from contractors and homeowners.
Sales Associate
American Freight
09.2019 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Associate of Science - Billing And Coding
Florida Technical College
Orlando, FL08-2025
High School Diploma -
Chamberlain High School
Tampa, FL05-2017
Skills
- Strong work ethic
- Stress tolerance
- Performance tracking
- Up-selling strategies
- Customer service
- Time management
- Construction site experience
- Damage prevention
- Data accuracy
- Accuracy and attention to detail
- File management
- Microsoft forms
Timeline
Special Service Representative
Safelite Auto Glass
07.2024 - Current
Hub Driver
O'Reilly Auto Parts
09.2023 - 07.2024
Delivery Specialist
Prime Lightning Logisitics
02.2022 - 09.2023
Utility Locator
USIC Locating Services
09.2021 - 01.2022
Sales Associate
American Freight
09.2019 - 08.2021
Associate of Science - Billing And Coding
Florida Technical College
High School Diploma -
Chamberlain High School
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