Michelle Ivey
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Special Service Representative
Verida
02.2021 - 06.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Worked closely with insurance companies to fulfill customer needs.
- Handled day-to-day customer contact via phones, faxes, and emails.
- Implemented company policies and procedures for professional, cohesive customer care.
Lead Dietary Aide
Fox Ridge Assisted Living
06.2020 - 02.2021
- Served meals to residents in accordance with established schedules and dietary procedures.
- Kept all kitchen areas clean, tidy and free of hazards.
- Followed all food safety regulations while preparing meals for patients.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
Cashier /Hostess
Buffalo Wild Wings
11.2018 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Maintaining an overall clean and welcoming atmosphere.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helping with office work; inputting data into Microsoft excel, filling out paperwork, and contacting potential employees for interviews
Lead Teacher
Childcare Network
06.2019 - 02.2020
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
Education
No Degree - Medical Office Administration
Martinsburg College
Martinsburg, WV10.2021
High School Diploma -
Malvern Adult Education Center
Malvern, AR10.2016
Skills
- Quality Assurance
- System Implementation
- Conflict Resolution
- Lead Generation
- Multi-Line Phone Talent
- Customer Consulting
- Microsoft Excel
- Policy and Procedure Adherence
- Computer Proficiency
- Organizational Systems
- Positive Reinforcement Strategies
- Account Management
Certification
Licensed Life Insurance Agent, Primerica - December 2022
Timeline
Special Service Representative
Verida
02.2021 - 06.2023
Lead Dietary Aide
Fox Ridge Assisted Living
06.2020 - 02.2021
Lead Teacher
Childcare Network
06.2019 - 02.2020
Cashier /Hostess
Buffalo Wild Wings
11.2018 - 03.2020
No Degree - Medical Office Administration
Martinsburg College
High School Diploma -
Malvern Adult Education Center