Alicia Wiggins
Winter Haven,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Maximus
Tampa, FL
01.2023 - 10.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Customer Service Representative
Alorica
Tampa, FL
02.2022 - 12.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative
Computer Generated Solutions Inc.
Tampa, FL
06.2021 - 01.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Used approved scripts to de-escalate angry customers during telephone interactions.
Education
GED -
Hillsborough Community College
Tampa, FL08-1999
Skills
- Account updating
- Complaint resolution
- Scheduling
- Building rapport
- System implementation
- Credit adjustments
Timeline
Customer Service Representative
Maximus
01.2023 - 10.2024
Customer Service Representative
Alorica
02.2022 - 12.2022
Customer Service Representative
Computer Generated Solutions Inc.
06.2021 - 01.2022
GED -
Hillsborough Community College