Alicia Wray
El Rio Mexican Grill
Boones Mill,VA
9
years of professional experience
Dynamic server with a strong work ethic and exceptional customer service skills, honed over years of experience in the service industry. Proven ability to enhance guest engagement and upsell menu items, resulting in increased customer satisfaction. Expertise in cash handling and maintaining a professional appearance, contributing to a seamless dining experience.
Work History
Server
1 Year 8 Months- Delivered exceptional customer service by efficiently managing orders and addressing guest inquiries.
- Collaborated with kitchen staff to ensure timely meal delivery and adherence to menu specifications.
- Maintained cleanliness and organization of dining area, contributing to overall guest satisfaction.
- Assisted in training new servers on restaurant protocols and menu offerings for seamless operations.
Server
2 Years 10 Months- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
2 Years 8 Months- Improved dining experience by providing prompt, attentive service to guests.
- Upsold menu items by effectively communicating specials, enhancing customer dining experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Master of Science - Education
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Professional appearance
Hospitality service expertise
Menu memorization
Timeline
Server
El Rio Mexican Grill
05.2021 - 01.2023Read More
Server
Rocky Mount Burger Company
05.2017 - 03.2020Read More
Server
Applebee's
05.2014 - 01.2017Read More
Averett University
Master of Science from Education
Read More