ALICIA YOUNG
Temple Terrace,Fl
Summary
Dynamic Professional seeking a role which will leverage technical, management, and customer relationship skills to inspire and drive team engagement to achieve results and grow the value of an organization. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Senior Site Manager
Ricoh USA- Tampa Fl
08.2021 - Current
- Responsible to manage daily operations of a medium-large size site while managing a medium-large team of direct reports
- Responsible for staffing and performance management of assigned site personnel and assigned Field Service Representative staff
- Ensures the quality of operations for shift by assisting in the achievement of goals in Audit and Deadline standards and compliance, utilizing tools and best practices
- Facilitates resolution of issues concerning pricing, orders-in and invoicing by interacting and communicating with the sales department
- Acts as a consultant to customer in improving business processes through workflow enhancements and appropriate services
- Completes Monthly Operations Review, site reports and other paperwork as necessary
- Is responsible for creating/conducting site required reporting, customer presentations and business reviews to ensure alignment with contractual requirements and value add reporting.
- Monitored, coached, and supervised team of 10 employees in 2 years.
Field Support Representative
Ricoh USA- Tampa Fl
10.2018 - 08.2021
- Flexible with travel within geographic territory
- Works with flexible schedule to cover time off requests for contracted customers' onsite staff, which may include managerial duties
- Assists in copy/print production center and performs all functions required for completion and delivery of all copy requests
- May include usage of all finishing equipment such as binding, folders, laminators,
- Filing and labeling of documents and other materials for storage and retrieval
- Processes all incoming and outgoing mail and packages
- This includes sorting, delivery, packaging, as well as shipping and receiving
- Provides courier service for pickup and delivery of mail and copy jobs, on campus and offsite
- Run high production print equipment
- Run high production inserter equipment
- Run high production pressure seal equipment.
- Achieved exceptional service quality scores as indicated through customer surveys.
- Collaborated with cross-functional teams for effective issue resolution and improved product performance.
Education
Associate of Applied Science - Human Services
Indiana Wesleyan
Indiana01.2015
Associate of Science - Liberal Arts And General Studies
Indiana Wesleyan
Indiana01.2013
Skills
- Project Scheduling
- Safety Management
- Technical knowledge
- Building Regulations
- Document Control
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Site Inspection and Management
- Construction supervision
- Team Leadership
- Site coordination
- Flexibility and Adaptability
References
References upon request
Timeline
Senior Site Manager
Ricoh USA- Tampa Fl
08.2021 - Current
Field Support Representative
Ricoh USA- Tampa Fl
10.2018 - 08.2021
Associate of Applied Science - Human Services
Indiana Wesleyan
Associate of Science - Liberal Arts And General Studies
Indiana Wesleyan
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