Alicia Zamora
Brownsville,TX
Summary
Compassionate caregiving professional dedicated to enhancing youth wellbeing through comprehensive care plan assessments. Demonstrates a proven track record in maintaining high-quality program protocols and meticulous client documentation, with a strong ability to respond swiftly in emergency situations. Core competencies include patient care, safety management, and providing emotional support. Aiming to further contribute to youth development initiatives while upholding the highest standards of care.
Overview
14
14
years of professional experience
Work History
Direct Care Worker
Compass Connections
Harlingen, TX
10.2024 - Current
- Monitored Youth progress and report changes in behavior or physical condition to supervisor.
- Ensured safety of Youth by monitoring environment for hazards and providing appropriate supervision when needed.
- Maintained accurate records of all services provided to clients.
- Participate in team meetings to discuss best practices for providing quality care.
- Responded promptly to emergency situations using sound judgment techniques.
- Performed basic first aid procedures when necessary.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Reported concerns to nurse supervisor to promote optimal care.
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted individuals in learning and developing new skills.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Tracked and reported clients' progress based on observations and conversations.
Home Care Provider
Abundant Home Health
Brownsville, TX
08.2023 - 11.2024
- Performed light housekeeping tasks including vacuuming, dusting, laundry, and meal preparation.
- Assisted clients with mobility issues by using appropriate transfer techniques.
- Educated family members on proper care techniques for their loved one.
- Maintained accurate records of patient care services provided.
- Maintained clean and well-organized environment for client happiness and safety.
Youth Care Worker
Southwest keys
Los Fresnos, TX
02.2022 - 09.2024
- Provided crisis intervention services, including de-escalation techniques to ensure safety for all involved.
- Maintained accurate records of daily activities, progress notes, and incident reports.
- Participated in meetings with other staff members to discuss client progress, treatment plans, and goals.
- Monitored the physical environment to ensure safety of clients and staff.
- Encouraged positive behaviors through role modeling, mentorship, and reward systems.
- Transported youth to appointments or recreational activities as needed.
- Trained new employees on policies and procedures related to providing quality services.
- Monitored activities and maintained safe living and learning environment for youth to thrive.
- Encouraged completion of daily chores and personal hygiene practices.
- Participated in team meetings to discuss progress and challenges of youths in care.
Youth Care Worker
Comprehensive Health Service /Acuity International
San Benito, TX
06.2019 - 11.2021
- Participated in ongoing training to maintain license and enhance knowledge of relevant mental health topics.
- Supervised daily activities and ensured a safe environment for all youth.
- Assisted with homework and provided tutoring to support educational goals.
- Maintained detailed records of youths' progress, incidents, and daily activities.
- Maintained cleanliness of youth facilities and rooms.
Daycare Teacher
Little Cowboys Learning Center
Brownsville, TX
04.2019 - 06.2019
- Developed lesson plans and activities to engage children in learning.
- Supervised children during meal times, playtime, and other activities.
- Assisted with toilet training and diaper changing when necessary.
- Organized parent-teacher conferences to discuss student progress.
- Managed record keeping duties such as attendance records and daily reports of individual child activities.
- Communicated regularly with parents regarding their child's progress or behavioral issues.
- Adapted teaching methods based on individual student needs.
- Administered medication according to doctor's orders when needed.
- Ensured safety of all children by monitoring playground equipment use.
- Supervised circle time, free play, outside play, and learning and developmental activities.
Assembler/Inspector in Quality Assurance and Quality Control
Manpower- Carter's Fuel System
Brownsville, TX
05.2018 - 02.2019
- Follow established assembly methods and procedures to ensure product quality standards are met.
- Assemble components according to specifications using hand tools, power tools, and other equipment.
- Test assembled products for accuracy and functionality prior to final packaging.
- Inspect finished products for defects and conformance to customer requirements.
- Collaborate with team members to optimize workflow processes within the department.
- Adhere strictly to health and safety regulations while carrying out daily tasks.
- Monitor stock levels of raw materials needed for upcoming production runs.
- Inspected finished parts and components to enforce QA standards and uncover defects prior to packaging.
Soft Line Sales Associate
Target
Brownsville, Texas
11.2017 - 01.2018
- Greeted customers and provided assistance with product selection.
- Assisted customers in locating merchandise within the store.
- Organized sales floor to maintain neat and orderly appearance.
- Replenished stock on shelves as needed.
- Provided customers with detailed product information.
- Stayed informed of current promotions, policies regarding payment and exchanges, and security practices.
- Maintained a clean work area throughout the day.
Hardlines Sales Associate
Walmart
Brownsville, TX
04.2015 - 02.2016
- Assisted customers in finding the products they wanted, including providing product information and making recommendations.
- Informed customers of current sales and promotions.
- Greeted customers and provided exceptional customer service.
- Assisted in the selection of appropriate paint colors, finishes, and textures.
- Demonstrated expertise in hardware products and services to customers.
- Maintained a clean, organized and well-stocked sales floor.
Vegetable Processor
Seneca Foods
Glencoe, MN
08.2014 - 09.2014
- Operated and maintained packing machinery to ensure efficient production of goods.
- Inspected products for defects prior to packaging.
- Labeled packages with required information such as destination and contents.
- Maintained the cleanliness of the packing area by sweeping and mopping floors.
- Completed paperwork associated with packing activities including shipment documentation.
- Tracked inventory levels using computer software programs designed for this purpose.
Medical Assistant
Dr. Nordyke
Brownsville, TX
05.2013 - 08.2013
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Organized patient charts before each day's clinic sessions began.
- Collected samples from patients for laboratory testing purposes.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
Restaurant Hostess
South Padre Island Brewing Co
South Padre Island, TX
02.2011 - 10.2011
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Managed reservations, waitlists, and special requests for large parties.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Checked identification of patrons ordering alcoholic beverages when necessary.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
Education
Certificate - Medical Assistant
South Texas Vo-Tech
Brownsville, TX06-2012
High School Diploma -
Hanna High School
Brownsville, TX06-2011
Skills
- Documentation and Reporting
- Behavior redirection
- Compassionate client care
- Problem solving
- First aid and CPR
- Compassionate caregiving
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Direct Care Worker
Compass Connections
10.2024 - Current
Home Care Provider
Abundant Home Health
08.2023 - 11.2024
Youth Care Worker
Southwest keys
02.2022 - 09.2024
Youth Care Worker
Comprehensive Health Service /Acuity International
06.2019 - 11.2021
Daycare Teacher
Little Cowboys Learning Center
04.2019 - 06.2019
Assembler/Inspector in Quality Assurance and Quality Control
Manpower- Carter's Fuel System
05.2018 - 02.2019
Soft Line Sales Associate
Target
11.2017 - 01.2018
Hardlines Sales Associate
Walmart
04.2015 - 02.2016
Vegetable Processor
Seneca Foods
08.2014 - 09.2014
Medical Assistant
Dr. Nordyke
05.2013 - 08.2013
Restaurant Hostess
South Padre Island Brewing Co
02.2011 - 10.2011
Certificate - Medical Assistant
South Texas Vo-Tech
High School Diploma -
Hanna High School