Alicia A. Miller

• Assisted in the preparation of bodies for visitation or burial, adhering to strict standards of care.
• Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
• Maintained facility cleanliness, ensuring a welcoming environment for grieving families.
• Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
• Managed all aspects of funeral arrangements for smooth and efficient service delivery.
• Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
• Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
• Managed financial transactions and record-keeping with accuracy and confidentiality.
• Completed death certificates, burial permits and other legal documents for families.
• Worked with cemeteries to schedule grave opening and closing.

• Checked patient insurance, demographic, and health history to keep information current.
• Maintained current and accurate medical records for patients.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Helped patients complete necessary medical forms and documentation.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Managed multi-line phone system and pleasantly greeted patients.
• Organized paperwork such as charts and reports for office and patient needs.
• Completed patient referrals to other medical specialists.
• Responded to correspondence from insurance companies to verify patient's coverage.
• Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
• Transcribed phone messages and relayed to appropriate personnel.
• Printed prescription requests and queries in compliance with practice protocol.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Placed new supply orders, managed inventory and restocked clerical spaces.
• Performed various administrative tasks by filing, copying and faxing documents.
• Received and routed laboratory results to correct clinical staff members.
• Assisted with medical coding and billing tasks.

• Assisted in the preparation of bodies for visitation or burial, adhering to strict standards of care.
• Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
• Maintained facility cleanliness, ensuring a welcoming environment for grieving families.
• Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
• Managed all aspects of funeral arrangements for smooth and efficient service delivery.
• Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
• Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
• Increased customer retention, skillfully addressing concerns and resolving conflicts.
• Managed financial transactions and record-keeping with accuracy and confidentiality.
• Completed death certificates, burial permits and other legal documents for families.
• Helped families select funeral and burial details from range of available options.
• Worked with cemeteries to schedule grave opening and closing.

Same as previous funeral home. All locations are owned by Service Corporation International.

Same as previous funeral home.

• Worked under guidance of experienced professionals to learn trade best practices and techniques.
• Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
• Enhanced practical skills by assisting experienced professionals in various tasks.
• Adhered to company policies, procedures, and safety guidelines during daily work activities.
• Exhibited strong work ethic by consistently arriving on time, completing tasks diligently.
• Built strong relationships with team members and supervisors, fostering a positive work environment.
• Maintained detailed records of apprenticeship activities, tracking progress toward learning objectives.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
• Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.

• Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
• Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
• Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
• Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
• Maintained a safe environment for all involved parties by adhering to strict safety measures during emergency situations.
• Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.

• Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
• Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
• Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
• Restrained animals to protect veterinarians from potential harm.
• Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
• Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
• Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
• Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
• Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
• Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
• Administered medications to animals in treatment and documented changes in condition.
• Collected patient biopsies and blood samples for laboratory analysis.