Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Accomplishments
References
Timeline
Generic

Erin Graft

West Jordan,UT

Summary

Organized and dependable candidate successful at managing multiple priorities with cheerful outlook. Willingness to take on added responsibilities to meet team goals. Eager to gain experience in the mortuary field and practical expertise in the care for both the living and dead.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Funeral Service Director

Memorial Mortuaries and Cemeteries
Murray City, UT
07.2023 - Current
  • worked over 100 services
  • lead 30+ services
  • Greeted mourners and directed them to seating areas.
  • Maintained a neat appearance of the chapel before and after services.
  • Provided comfort to grieving family members during visitation hours.
  • Performed post-service duties such as collecting photos from families for display boards.
  • Set up chairs in preparation for services.
  • Distributed memorial cards to attendees at the service.
  • Assisted pallbearers with carrying casket into the chapel or graveside.
  • Guided visitors through cemetery grounds when needed.
  • Adhered strictly to all state regulations regarding cremations and burials.
  • Managed guest book entries at viewings or services.
  • Coordinated with clergy, musicians, and other professionals involved in the funeral service.

Host

Red Lobster Restaurant
Murray, UT
02.2023 - 02.2023
  • Greeted guests upon arrival and provided them with menus.
  • Served as point-of-contact for resolving guest complaints or special requests.
  • Provided customers with accurate wait times and monitored waiting list.
  • Managed incoming calls during busy shifts.
  • Managed dining room layout to maximize efficiency of staff members.
  • Assisted servers in seating guests by escorting them to their tables.
  • Processed payments from customers using a POS system.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Responded to ad hoc cleaning duties at end of shift.
  • Greeted customers, answered questions and recommended specials to increase profits.

Castle of Chaos Crew member

05.2022 - 11.2022
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Assisted other team members to achieve goals.
  • Deescalated problems or complaints with problematic guests while reporting to relevant supervisor or manager for resolution.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete goals.
  • Addressed guest needs, questions, or concerns to create optimum experience.
  • Maintain calm and focus within a high stress environment
  • Creativity and critical thinking skills.
  • Maintained counter hygiene standards with sanitized display units, tools and testers.
  • Utilized airbrush makeup techniques for flawless, long-lasting coverage.
  • Attached prostheses to performers and applied makeup to create scars, special features or desired effects.

Education

Associate of Applied Science - Mortuary Science

Salt Lake Community College
Salt Lake City, UT
05-2024

Skills

  • Strong Work Ethic
  • Customer Relations
  • Analytical Thinking
  • Task Prioritization
  • Time Management
  • Visual Communication

Certification

  • Certified crematory operator
  • CPR adult/infant
  • First aid

Affiliations

  • Sewist
  • Makeup artist
  • Cosplay
  • Community led gaming

Accomplishments

National HOSA competitor 2022

State HOSA Champion 2022

National Academic decathlon 2020

National Shakespeare society 2016 -present

Honors Choir 2018-2022

Hearing ambassador to Gallaudet University 2022

References

References available upon request.

Timeline

Funeral Service Director

Memorial Mortuaries and Cemeteries
07.2023 - Current

Host

Red Lobster Restaurant
02.2023 - 02.2023

Castle of Chaos Crew member

05.2022 - 11.2022

Associate of Applied Science - Mortuary Science

Salt Lake Community College

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Erin Graft