Elizabeth Vidrine
Olinger Hampden Mortuary & Cemetery
Aurora,CO
1
Language
22
years of professional experience
Results-driven Funeral Service Director specializing in operations management, crisis management, and strategic planning. Proven track record of streamlining processes and enhancing client satisfaction through empathetic support.
Work History
Funeral Service Director
2 Years 7 Months- Oversaw daily operations to ensure efficient service delivery and client satisfaction.
- Managed logistics leading up to funeral services and ran funeral service events at churches, funeral home and cemeteries.
- Streamlined process workflows, improving overall efficiency in service execution and resource management.
- Conducted regular audits to maintain compliance with industry regulations and internal policies.
- Conducted outreach activities to engage local community members in programs.
Admissions Department Manager
3 Years- Developed strategic initiatives to optimize departmental efficiency and service delivery.
- Oversaw daily operations, ensuring adherence to organizational policies and procedures.
- Implemented training programs for staff, enhancing skills and performance consistency.
- Collaborated with cross-functional teams to align goals and improve interdepartmental communication.
- Mentored team members, fostering professional growth and promoting a positive work environment.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Increased productivity by identifying bottlenecks and implementing targeted solutions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Mobile Spay & Neuter Clinic Manager
4 Years 11 Months- Managed scheduling and staff assignments to optimize workflow efficiency and patient care.
- Implemented quality control measures that improved service delivery and patient satisfaction rates.
- Developed training programs for new employees, enhancing onboarding processes and team performance.
- Oversaw daily clinic operations, ensuring compliance with safety and health regulations.
- Coordinated community outreach efforts to promote pet health education and build strong connections between the clinic and local residents.
- Streamlined inventory management procedures, reducing costs and waste in supply procurement.
Education
Bachelor of Arts - International Relations
Bachelor of Arts - French Language And Literature
Skills
Operations management
Strategic planning
Crisis management
Team leadership
Training and mentoring
Customer service
Compassionate client interaction
Empathetic client support
Relationship building
Languages
French
Native or Bilingual
Timeline
Funeral Service Director
Olinger Hampden Mortuary & Cemetery
01.2024 - CurrentRead More
Admissions Department Manager
Seattle Humane
05.2009 - 05.2012Read More
Mobile Spay & Neuter Clinic Manager
Pasado's Safe Haven
06.2004 - 05.2009Read More
Miami University
Bachelor of Arts from International Relations
Read More
Mount Holyoke College
Bachelor of Arts from French Language And Literature
Read More