Alicia B Lavin
Mobile,AL
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Customer-oriented General Manager with 20 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
15
15
years of professional experience
1
1
Certification
Work History
General Manager
Ascent Hospitality
02.2023 - Current
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, including budgets, projections, forecasting, revenue analysis, labor and expenses, and P&L statement reviews. Flow through increased to 50% and higher after the first 4 months of taking over the role.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems. Introduced polices and procedures that led to a decrease in attendance issues and turnover.
- Project manager for full renovation. Coordinated with suppliers, contractors, and city permits.
- Increased service scores by 75 points to prior year.
Project Manager
Hostar
07.2022 - 01.2023
- Identified plans and resources required to meet project goals and objectives.
- Worked with teams on projects for various hospitality companies including Bellagio, The Atlantis and The Boca Raton.
- Modified and directed project plans to meet organizational needs.
- Fostered relationships with vendors to promote positive working relationships.
General Manager
Embassy Suites Hot Springs Hotel & Spa
04.2019 - 06.2022
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Implemented safety plans and procedures throughout pandemic to ensure staff and guest safety.
- Oversaw food and beverage operations which included banquets, restaurant, bar and concessions. Led team in menu planning and pricing.
General Manager in Training
Atrium Hospitality
08.2018 - 04.2019
- Trained at Marriott Buckhead to understand Atrium Hospitality company values and protocols.
- Created and sourced amenities for high-profile clients during Super Bowl LIII.
- Worked with the food and beverage team to create a new drink and food menu.
Assistant General Manager
Kalahari Resort & Convention Center Poconos
02.2018 - 08.2018
- Revenues of over $100 million per year.
- Oversaw up to 1600 associates including 8 Directors and 50 Managers.
- Taught financial review classes for all management associates.
- Installed laundry equipment that decreased labor costs by 20%.
- Worked with Human Resources on unemployment cases, resulting in a 50% decrease in payouts yearly.
Director of Rooms
Kalahari Resort & Convention Center Poconos
08.2015 - 01.2018
- Opened 520 room expansion bringing the total room count from 457 to 977 rooms.
- Assisted development team with all rooms purchasing and coordinating with contractors.
- Provided training and oversight for a large temporary workforce, implementing standardized professional development opportunities and thoughtful leadership protocol to maximize productivity and employee satisfaction.
- Manager of the Year, 2017.
Director of Front Office Operations
Kalahari Resort & Convention Center Sandusky
11.2013 - 07.2015
- Led the Front Desk Task Force for the Poconos property opening.
- Redesigned the Guest Services department to provide more expedited and efficient service.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
General Manager
Arrowwood Resort & Conference Center Okoboji
12.2012 - 08.2013
Assistant General Manager
Silverleaf Resorts
01.2010 - 12.2012
Assistant General Manager
Hyatt Place Fort Worth/Hurst
03.2009 - 01.2010
Education
MBA - Specialization in Casino And Hotel Management
Louisiana State University At Shreveport
Shreveport, LA05.2022
Bachelor of Arts - Economics
University of Iowa
Iowa City, IA05.2004
Skills
- Financial Management
- Department Oversight
- Business Leadership
- Records Organization and Management
- Team Leadership Expertise
Certification
- Certification in Advanced Hospitality Analytics, The STR SHARE Center, 2022.
- Certification in Hospitality Analytics, The STR SHARE Center, 2022.
Timeline
General Manager
Ascent Hospitality
02.2023 - Current
Project Manager
Hostar
07.2022 - 01.2023
General Manager
Embassy Suites Hot Springs Hotel & Spa
04.2019 - 06.2022
General Manager in Training
Atrium Hospitality
08.2018 - 04.2019
Assistant General Manager
Kalahari Resort & Convention Center Poconos
02.2018 - 08.2018
Director of Rooms
Kalahari Resort & Convention Center Poconos
08.2015 - 01.2018
Director of Front Office Operations
Kalahari Resort & Convention Center Sandusky
11.2013 - 07.2015
General Manager
Arrowwood Resort & Conference Center Okoboji
12.2012 - 08.2013
Assistant General Manager
Silverleaf Resorts
01.2010 - 12.2012
Assistant General Manager
Hyatt Place Fort Worth/Hurst
03.2009 - 01.2010
MBA - Specialization in Casino And Hotel Management
Louisiana State University At Shreveport
Bachelor of Arts - Economics
University of Iowa
- Certification in Advanced Hospitality Analytics, The STR SHARE Center, 2022.
- Certification in Hospitality Analytics, The STR SHARE Center, 2022.
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