Summary
Overview
Work History
Education
Skills
Volunteering & Community Service
Timeline
Generic
Alicia C. Jones

Alicia C. Jones

Huntersville,North Carolina

Summary

Dynamic professional driven to serve the community with extensive experience in customer service and project management. Proven ability to develop strategies that enhance customer loyalty and satisfaction, leading to significant sales growth. Skilled in community outreach and vendor relationship management, with a strong track record of team leadership and achieving results.

Overview

26
26
years of professional experience

Work History

Home Care Provider

Self-employeed
Huntersville, NC
08.2007 - Current
  • Managed household operations while caring for five children.
  • Volunteered in schools by providing classroom support to enhance teacher effectiveness.
  • Led life groups at church and directed a ministry worship team for fifth-grade girls.
  • Supported community through hosting after-school activities for local children during academic year.
  • Provided childcare for additional children during summer months to assist working families.
  • Established two home-based businesses to address family and community needs.
  • Assisted spouse's business with office duties, including contractor payments, customer relations, bookkeeping, and supply management.

Co-Owner

Bodie Custom Builders
Huntersville, NC
05.2018 - 05.2025
  • Facilitated project selection processes through effective customer liaison activities.
  • Managed daily business operations, including inventory control, budgeting, accounting, and payroll processing.
  • Delivered weekly updates to customers on project developments and applied effective communication strategies to foster customer satisfaction.
  • Facilitated regular team meetings to communicate goals, share updates, and solicit feedback.
  • Directed marketing and advertising strategies to increase brand awareness and customer engagement. (Developed aerial footage showcasing project processes for marketing purposes.
    Created social media branding strategies to enhance online presence.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Owner

Love to Learn Academy
Huntersville, NC
03.2020 - 06.2023
  • Created learning academy aimed at providing educational opportunities for children affected by COVID pandemic
  • Developed age-appropriate lesson plans for diverse learning styles.
  • Collaborated with parents to support children's learning and development goals.
  • Conducted assessments to monitor student progress and adapt instruction accordingly.
  • Organized educational materials and resources for daily classroom needs.
  • Conducted classroom activities to stimulate physical, mental, and social development of preschool students.

Owner

Sam's Southern Pound Cakes
Huntersville, NC
01.2019 - 01.2020
  • Initiated small baking enterprise to facilitate fund-raising efforts and help tackle hunger crisis in Africa.
  • Oversaw staff training and development to enhance customer service.
  • Coordinated marketing efforts through social media and local events.
  • Coordinated inventory of ingredients, maintaining stock levels for production needs.
  • Monitored baking times and temperatures to ensure product quality.
  • Developed creative recipes, enhancing menu offerings for seasonal promotions.
  • Designed appealing product displays to maintain unique presentation.

Account Manager

Windstream Telecommunications
Mathews, NC
02.2010 - 06.2011
  • Collaborated with marketing team to develop promotional materials for clients.
  • Facilitated on-site events to showcase products and enhance community engagement to strengthen company awareness.
  • Managed multiple accounts simultaneously while meeting deadlines.
  • Resolved customer complaints in a timely manner.
  • Solicited feedback from customers on their experience with products or services.
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Identified upselling and cross-selling opportunities to maximize account growth and revenue generation.
  • Onboarded new team members to integrate into organization.
  • Provided exceptional customer service throughout the entire sales process.
  • Monitored competitor activities and developed strategies to counter them.
  • Followed up with customers after delivery of goods or services rendered.

Sales Associate

Premier Jewelers Jacksonville
Huntersville, NC
08.2007 - 08.2009
  • Achieved monthly sales targets through hosting in-home jewelry parties and demonstrations.
  • Motivated clients to enhance presales and maximize customer attendance at events.
  • Developed a team of sales associates across multiple regions in North Carolina.
  • Conducted training events to educate new sales associates on effective selling techniques.
  • Established strong customer relationships through personalized engagement and service.
  • Assisted customers in selecting jewelry, providing guidance on features and sizing.
  • Participated in training sessions to advance product knowledge and refine sales strategies.

Account Manager

C T Communications
Concord, NC
08.1999 - 07.2007
  • Developed strong client relationships through regular communication and personalized service.
  • Managed sales accounts by analyzing client needs and presenting tailored solutions.
  • Resolved customer inquiries promptly and efficiently while maintaining high levels of customer satisfaction.
  • Delivered exceptional account service to strengthen customer loyalty.
  • Collaborated with marketing team to design promotional materials for products and services being sold.
  • Provided training support for new team members on best practices in sales processes and techniques.
  • Facilitated on-site community events to promote products, engage the clientele, and retrieve feedback to enhance services and meet customers expectations.

Education

Bachelor of Arts - Business Management

North Carolina State University
Raleigh, NC
05-1999

Skills

  • Project management
  • Self-starter
  • Motivation and driven
  • Customer service
  • Sales and marketing
  • Community outreach
  • Effective communication
  • Vendor relationship management
  • Multi-tasking skills

Volunteering & Community Service

  • 2025 - Joyful Senior Living - Volunteered weekly at nursing home, engaging residents through games and activities.
  • 2021 - 2023 - Love to Learn Academy - Established small school in home during Covid pandemic to support children with remote learning. Developed lesson plans and activities tailored for preschoolers through fourth graders.
  • 2018 - 2020 - Partnered with Love Life ministry to mentor pregnant women and support life-affirming choices. Organized baby showers to provide emotional support and encouragement for mothers.
  • 2011 - 2015 - Oakhurst Nursing Home - Led weekly Bible studies and sang songs with nursing home residents, fostering fellowship.
  • 2008 - 2010 - Led Journey Church Dance Team, mentoring 5th grade girls in worship dance choreography, with weekly performances at church and meetings focused on identity and faith development.2010 - Participated in Uganda mission trip, promoting love and sharing gospel in schools and communities. - Joyful Senior Living - volunteers at nursing home by playing games with the residents each week.

Timeline

Owner

Love to Learn Academy
03.2020 - 06.2023

Owner

Sam's Southern Pound Cakes
01.2019 - 01.2020

Co-Owner

Bodie Custom Builders
05.2018 - 05.2025

Account Manager

Windstream Telecommunications
02.2010 - 06.2011

Home Care Provider

Self-employeed
08.2007 - Current

Sales Associate

Premier Jewelers Jacksonville
08.2007 - 08.2009

Account Manager

C T Communications
08.1999 - 07.2007

Bachelor of Arts - Business Management

North Carolina State University

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