Alicia (Lilii) Widener
Richmond,VA
Summary
Adaptable professional with experience in leadership, customer service, and healthcare. Skilled in communication, organization, and multitasking, with the ability to work independently, stay self-motivated, and contribute to personal and team success in many complex environments.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Sheetz
01.2025 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Personal Care Assistant
Right At Home Senior Care
06.2022 - 07.2024
- Fostered strong relationships with patients and their families through clear communication and empathetic support during difficult times.
- Provided exceptional support for patients requiring specialized care, such as those with dementia or complex medical conditions.
Master Barista
Pressed Cafe
04.2020 - 12.2021
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Contributed to the establishment's reputation for high-quality service by consistently exceeding customer expectations and maintaining a strong knowledge of current prices and deals.
Education
Nashua High School South
Nashua, NHSkills
- Customer service
- Decision-making
- Time management
- Customer relations
- Staff training and development
- Task delegation
- Workload management
- Conflict resolution
- Customer rapport
- Sales growth
- Sales reporting
Timeline
Assistant Manager
Sheetz
01.2025 - Current
Personal Care Assistant
Right At Home Senior Care
06.2022 - 07.2024
Master Barista
Pressed Cafe
04.2020 - 12.2021
Nashua High School South
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