ALICIA S. ESCALANTE
Houston
Summary
I am hoping to find a long term and challenging career where I can contribute my knowledge, proactive skills and exceptional customer service to an organization. I am commited to contrinute above expectations to the achievement of strategic goals for the company.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Intake Worker
Community Family Centers
02.2022 - 09.2024
- Conduct initial welcoming initial assessments and determine needs and concerns.
- Collect personal and demographic information.
- Collaborate with case mangers to ensure coordinated care and assistance.
- Monitor client progress and perform follow ups.
- Stay updated with community resources and referral pathways and share with others.
Admin Assistance/Cashier
Alpha Tire & Wheel
11.2017 - 11.2019
- Open new accounts in the system and accordingly file the paperwork
- Process cash checks and credit card payments into the database.
- Monitor past due balances and contact customers to collect payment in a friendly manner.
- Receive high quantity of cash and place into vault.
- Answer incoming calls and place orders for customers
Reservationist/PBX Operator
Four Seasons Hotel
10.2009 - 03.2011
- Answer and direct all incoming calls in a welcoming manner.
- Monitor the fire panel for any alarm indications and communicate any troubles to engineering.
- Assist with making room reservations and upselling room categories
- Resolve guest complaints in a positive manner to ensure a memorable stay.
Education
Basics -
HCC
Houston TXSkills
- Professionalism and ethics
- Data entry proficiency
- Follow-up skills
- Cross-cultural sensitivity
Certification
- Registered Dental Assistant
- Community Health Worker
- Texas Public Notary
Timeline
Intake Worker
Community Family Centers
02.2022 - 09.2024
Admin Assistance/Cashier
Alpha Tire & Wheel
11.2017 - 11.2019
Reservationist/PBX Operator
Four Seasons Hotel
10.2009 - 03.2011
Basics -
HCC