Alicia Weatherspoon
Anchorage,AK
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Experienced Sales Floor Associate with strong track record providing excellent customer service. Works well in fast-paced environments and maintains positive attitude. Possesses excellent communication and interpersonal skills.
Overview
2
2
years of professional experience
Work History
Sales Floor Associate
Hot Topic
02.2024 - Current
- Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
- Boosted store sales by effectively cross-selling and upselling products to customers.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Developed strong product knowledge to address customer inquiries accurately and efficiently.
- Assisted with visual merchandising efforts, creating eye-catching displays that attracted potential buyers to specific products or promotions.
Doughnut Specialist
Krispy Kreme
03.2022 - 04.2023
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Developed strong client relationships through consistent communication and attentive service.
- Increased sales revenue with targeted marketing campaigns and strategic product positioning.
- Reduced costs by identifying inefficiencies in operations and implementing cost-saving measures.
- Negotiated favorable contracts with vendors, securing high-quality products at competitive prices.
- Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist in the field.
Warehouse Associate Team Lead
Amazon
11.2021 - 12.2022
- Ensured timely order fulfillment by closely monitoring picking, packing, and shipping operations.
- Increased overall productivity with proactive management of associate schedules, assignments, and performance evaluations.
- Coordinated efficient use of warehouse space through strategic layout planning, resulting in optimized storage capacity utilization.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Trained employees on equipment operation and safety protocols.
Education
GED -
Primavera Online High School
Chandler, AZ07.2019
Skills
- Sales trends
- Product Promotion
- Store Cleaning
- Loss Prevention
- Customer Service
- Sales Tracking
- POS System Operation
- Product Knowledge
- Retail Merchandising
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
Sales Floor Associate
Hot Topic
02.2024 - Current
Doughnut Specialist
Krispy Kreme
03.2022 - 04.2023
Warehouse Associate Team Lead
Amazon
11.2021 - 12.2022
GED -
Primavera Online High School