Alicja Koslo
Washington
Summary
I am an enthusiastic healthcare professional motivated to work with patients, families, and care teams efficiently. I pride myself on my ability to be adaptable and collaborative while solving complex problems and ensuring patient satisfaction.
Overview
2
2
years of professional experience
Work History
Patient Care Coordinator
Shady Grove Fertility
10.2023 - Current
- Was chosen for and successfully completed a highly selective, company-wide leadership program geared towards prospective supervisors and others new to leadership roles.
- Acted as main point of contact for patients, doctors, and other staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care to about 20 new patients per week.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Provided support and guidance to patients and families to navigate healthcare systems as they schedule prescreening tests and procedures.
- Applied administrative and clinical knowledge and courtesy to explain procedures and services to patients.
Patient Services Representative
Shady Grove Fertility
11.2022 - 10.2023
- Demonstrated exceptional customer service to foster a welcoming and professional environment for patients.
- Successfully managed client appointments in a digital scheduler for 8 providers.
- Verified patient's insurance eligibility and benefits coverage.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
- Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.
- Answered over 50 telephone calls per day to handle rescheduled, missed and reassigned visit requests.
Education
Bachelor Of Arts - Political Science
University of Iowa
Iowa City, IA08.2023
Skills
- Interpersonal and Written Communication
- Administrative Duties
- File and Record Maintenance
- Data Entry
- Document Organization
- Confidentiality Understanding
- Interdepartmental Collaboration
- Client Rapport
Timeline
Patient Care Coordinator
Shady Grove Fertility
10.2023 - Current
Patient Services Representative
Shady Grove Fertility
11.2022 - 10.2023
Bachelor Of Arts - Political Science
University of Iowa
Similar Profiles
Atalia Lima Da SilvaAtalia Lima Da Silva
Patient Care Coordinator at Shady Grove FertilityPatient Care Coordinator at Shady Grove Fertility
Rebeca RodriguezRebeca Rodriguez
Endocrine Laboratory Technician at Shady Grove FertilityEndocrine Laboratory Technician at Shady Grove Fertility
Lorenia ArroyoLorenia Arroyo
Financial Educator at Shady Grove Fertility CenterFinancial Educator at Shady Grove Fertility Center