Alicsyn Hetrick
Commerce City,CO
Summary
Achieved high levels of patient satisfaction through effective communication and compassionate service as a customer service representative. Streamlined record keeping processes to ensure accuracy and confidentiality of patient information. Contributed to team success by consistently completing daily assignments and embracing new tasks. Adapted to changes in policies and community needs with agility.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
DriveSafe
Wheat Ridge, CO
06.2025 - Current
- Resolved customer inquiries efficiently, ensuring high satisfaction rates and positive feedback.
- Assisted in training new representatives, fostering a supportive team environment and enhancing service quality.
- Processed customer orders and returns accurately using CRM systems, streamlining operational workflows.
- Collaborated with cross-functional teams to address complex issues, improving overall resolution times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Veterinary Receptionist
Wellhaven
Denver, Colorado
01.2024 - 02.2025
- Informed medical assistants regarding arrival and delays of patients to maintain smooth flow of schedule.
- Relayed messages and transferred records between staff and offices to facilitate effective patient care.
- Helped patients by telephone and in-person to resolve various billing and scheduling issues.
- Answered basic questions and provided information to patients and family members.
- Photocopied, faxed and filed patients records practicing confidentiality measures.
- Scheduled appointments, lab tests and procedures for patients.
- Maintained neat lobby areas and greeted each person promptly.
- Updated patient information in electronic health records system.
- Scanned documents into electronic health records system accurately.
- Answered telephone calls promptly, directing them to appropriate staff members.
- Updated charts with new patient and owner information, including personal details, address changes and payment information.
Assistant Store Leader
GameStop
Broomfield, Colorado
05.2022 - 12.2023
- Showed employees how to handle daily tasks, leading by example and demonstrating ethical behaviors.
- Trained new employees in store procedures and customer service techniques.
- Coordinated merchandising efforts, including window displays and product placement, to entice customers.
- Maintained clean, organized retail environment conducive to enjoyable shopping experience.
- Assisted customers with product selections by providing knowledgeable recommendations.
- Protected store assets by carefully preparing and breaking down drawers, resolving discrepancies and organizing deposits.
- Organized special events such as promotional sales or holiday celebrations within store.
- Conducted regular store walk-throughs to identify potential issues or areas for improvement.
- Oversaw cash handling procedures, ensuring accuracy and security at all times.
- Resolved customer complaints professionally and expediently.
- Maintained open communication with senior management, completing accurate and current records detailing daily activities and notable incidents.
Assistant Store Manager
Dollar Tree
Commerce City, Colorado
11.2021 - 04.2022
- Ran cashier station at front counter and maintained accurate drawer count.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Sold products or services while providing excellent customer service.
- Helped with sales, customer inquiries, merchandising, and store maintenance.
- Assist customers with requests in store and on the phone.
- Demonstrate knowledge of products and services to customers.
- Maintained a safe working environment by enforcing safety regulations.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
Education
High School Diploma -
GOAL Academy High School
Commerce City, Colorado06.2021
Skills
Communication skills
Adaptability
Leadership skills
Time managements
Problem solving
Organizational skills
Timeline
Customer Service Representative
DriveSafe
06.2025 - Current
Veterinary Receptionist
Wellhaven
01.2024 - 02.2025
Assistant Store Leader
GameStop
05.2022 - 12.2023
Assistant Store Manager
Dollar Tree
11.2021 - 04.2022
High School Diploma -
GOAL Academy High School